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  • Posted: Jun 19, 2017
    Deadline: Not specified
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    Join our #creativehack2017 to design the digital future, showcase your design skills and be a part of the biggest digital career networking event this year! Get your creative juices flowing and win prizes! Normally you spend hours working on a creative pitch. We are giving you the opportunity to use this hackathon as your preparation time while competing,...
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    Service Design Lead (UX/UI)

    Job description

    Are you looking for an environment that is involved in exciting and innovative projects? Be a part of this amazing team!

    Help clients shape their customer experience and product offering - from facilitating rapid innovation sessions and delivering product strategies, to building design capability within some of the largest organisations in the world.

    Service Design leads are the keystones that understand business complexities, challenge technical constraints, provide refreshing viewpoints to sticky design problems, facilitate and enable co-creation, communication and provide focus and inspire design teams to greater heights.

    Design facing:

    • As the creative lead, be responsible for the quality of all deliverables across a variety of projects.
    • Be a hands-on design expert, shaping the concept and seeing it through to detailed design and implementation across a variety of devices and platforms.
    • Communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touchpoints of the service.
    • Inspire innovative approaches to design, using creative facilitation techniques and taking the lead at client meetings, internal company meetings, brainstorms and external design events.
    • Balance the client’s business objectives whilst meeting the user experience objectives of the project.
    • Have an understanding of the core service design skills that should be integrated into projects, including: user research, business development, business design, technological and brand DNA.

    Client & Project facing:

    • Manage and oversee the delivery of a range of projects, defining project scope, goals and deliverables in collaboration with key company and client stakeholders, supported by the Project Manager.
    • Establish strong relationships with client stakeholders on your projects.
    • Work in partnership with the Project Manager to issue regular status reports and troubleshoot problem areas.

    Team facing:

    • Communicate and define project roles, responsibilities and expectations to each team member
    • Instil project teams with the confidence and discipline to explore innovative design solutions while respecting client deadlines.
    • Continually mentor the project team (motivation, moral, emotional and logistical support, and design quality).
    • Create design briefs based on project proposals and client feedback.

    Knowledge, experience and technical skills:

    • Ability to build and maintain strong working relationships with colleagues, clients, and key stakeholders.
    • Structured and organised approach to work but with the ability to be flexible when necessary, performing other role related duties when required.
    • Planning and analytical skills are essential.
    • A strong work ethic and a passion for drawing out and driving creativity and innovation.
    • Strong influencing, negotiation and communication skills, both written and verbal.
    • Keen to seek out opportunities for self-development.
    • A willingness to travel and work overseas is essential.
    • Relevant Bachelors Degree and minimum of 5 years relevant work experience within UX/UI space - Service Design specific.

    This role is based in Johannesburg.

    Method of Application

    Interested and qualified? Go to Tiger Tail Digital on www.linkedin.com to apply

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