Digital & Major IT Programmes Head, Africa Developing Countries at GlaxoSmithKline (GSK)

Job description

Basic Qualifications

Information Technology Qualification

Key Requirements

• IT Experience (IT Business Partnering and IT strategy development experience would be great)
• Digital Experience (digital experience in Pharma industry would be great)
• Project Management experience (PMP, Prince 2 or Agile Scrum certificate would be great)
• At least 8 years’ relevant experience in the application of information technology to solve business problems, with at least 2 years’ experience in IT management and relationship management with IT vendors and in-sourced IT service providers
• At least a Bachelor’s Degree in Computer Science, Information Systems or equivalent
• Comprehensive knowledge of system design principles and methodologies including requirements management, change management, issue management, financial management and quality control
• Good knowledge of business & cross company processes and strategies and good understanding of how the business processes are supported by key IT systems (ERP, CRM, HR respectively). Hands on experience in a program or project role will be a bonus.
• Regional working experience and proven track record in leading and influencing cross-functional and cross-cultural teams
• Content knowledge of Digital and Multi-Channel Marketing.
• Track record in successful IT business partnering, strategy deployment, program and project delivery and service management
• Ability to manage complexity and derive simplicity from it whenever possible
• Strong matrix working skills, including networking and teamwork abilities
• Strong Account Management skills & customer focus
• Budget management experience
• Strong management & interpersonal skills with other cultures and communication skills.
• Strong matrix management skills, including networking and teamwork abilities
• Strong multi-tasking skills and prioritisation skills with a flexible attitude as priorities change.
• Ability to proactively coach and develop staff across the varying countries and cultures.
• Ability to strategic thinking, planning and fast learning. Strong analytical and problem solving skills
• Strong spoken and written skills in English required (in addition to English, French will be an asset )

Details

Preferred qualifications:

• Job Description Summary-Job Family - IT Business Partnering: Operates as IT business partner, consulting with the business on IT requirements, I.T. Strategy, Account Management, Business Process re-Engineering and
• Solution Design & implementation.
• Ensure cost effective and/or innovative IT solutions are in place (or put in place) in alignment with the business strategy, prioritising and managing resourcing.
• Job Family Group - IT: Responsible for both the design, development and implementation of short- and long-term solutions to information technology needs through new and existing applications, systems architecture, network systems and applications infrastructure, and the management of the IT infrastructure within an organisation.

Job Description-Job Purpose and Key Responsibilities (SnA IT Manager Role)

why job exists / what it must achieve

• To act as a single point of contact and accountability for IT business partnering, projects and service delivery.
• Stakeholder Mgmt & Strategic Partnering
• Provide functional and thought leadership to IT and business leadership teams on ‘art of the possible’ to inspire and drive innovation and transformation in GSK businesses.
• To work as IT Single Point of Contact for in-market Pharma business.
• To provide leadership and consultation to Pharma stakeholders on IT investments and value-add activities in alignment and support of business strategic initiatives.
• To work closely with the Pharma business to understand and ensure local business requirements, expectations and opportunities for countries in scope are identified, prioritized and represented in GPIT strategies.
• To influence and actively participate in the definition and prioritization of GPIT strategies and solutions.
• To work with the GPIT Leadership Team and key market business stakeholders to ensure the successful and on-time strategy deployment for Corporate Business Services (CBS) and GPIT projects, target operating model and delivery of benefits.
• To ensure IT budget and funding is approved by all stakeholders both locally and above country and manage/track the market IT budget.
• Project Portfolio Management & Delivery
• To ensure that all pre-project business analyses and other activities necessary to build Business Case, start projects and control budget are delivered.
• Define problem statement and involve proper IT and non IT stakeholders, specialists and Business Consultants necessary to deliver Business Case and start project and ensure successful project delivery.
• To ensure business users of new and/or changed IT systems modify their processes and/or ways of working to derive the planned benefits from the system.
• Service Management & Delivery
• To ensure that Customer Satisfaction is regularly measured, analyzed, necessary corrective actions and improvement actions are taken.
• To lead/facilitate serious escalation processes in countries in scope and to lead/coordinate the GPIT response to crisis situations, like unavailability of a critical system, data loss, FLU Pandemic, etc.
• Job Purpose and Key Responsibilities (Digital & Major Programmes Head-ADC)
• why job exists / what it must achieve
• Establish and manage a regional team of business analysts, project and service managers;
• Coordinate the projects delivery service for ADC
• Ensure successful delivery of Global IT, CBS strategies/programs and other major programs
• Help Regional MCM Lead to develop and deliver digital strategies to support ADC Business Multi Channel ambition;
• Contribute to, and drive where necessary, the development of Global IT strategies to support Business Multi Channel initiatives and seek for new technologies and tendencies, in order to put IT and Business ahead of competitors and to adjust long term strategies;
• Ensure adequate governance of projects delivery, transition to service and ongoing support across the region.
• Ensure adequate governance of Applications services across the region
• Relationship Management
• Has overall responsibility for identifying Business needs, translating them in IT Business Multi Channel Strategy for ADC and link to GCS and IT service demands;
• Support LATAM & Brazil Multi Channel strategies, acting as the primary source of IT expertise and leadership, and participating on related Business meetings or forums (locally or regionally), representing IT;
• Member of Business Multi Channel and/or Commercial Innovation Committees
• Has overall accountability for IT projects visibility and the approval process in the region
• Program and Portfolio Management
• Responsible for overall IT Portfolio Planning for ADC
• Ability to operate as Program Manager for multi-country programs when there is a need in the region
• Strategic and Architectural Leadership and Business Analysis
• Operates as the primary source of input to GPIT strategy on behalf of ADC on Multi Channel and projects related issues;
• Support other groups within GPIT on the development of IT strategies on behalf of ADC

Contact Information

You may apply for this position online by selecting the Apply now button.

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