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  • Posted: Jul 4, 2017
    Deadline: Not specified
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    Paycorp is today a leading provider of payment solutions in developing economies. And while entrepreneurship is still in our blood, our years of experience make us a highly credible and trusted brand in the payments industry. Operating in twelve countries and employing over 500 people, the spirit of our company is all about having fun, making money and do...
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    Application Support Specialist


    Job description

    To provide a support service for IT applications by resolving system application queries, monitoring systems, looking for methods to continuously improve systems and optimise systems, undertaking system maintenance after hours and deploying new applications in the production environment with minimal disruption to the live environment to ensure that the applications are working optimally and to prevent any losses of transactions and reputational damage to the company.

    The responsibilities of the position include:

    • Resolution of Queries
    • Investigating problems or issue received from the HelpDesk system in the form of tickets that have been opened by:
    • Checking the User Interface to understand what the user is seeing in order to have an understanding of the problem that the user is encountering
    • Debugging which involves going through the code, step by step, to find the problem and then advising the developers what should be fixed
    • Escalating development issues to developers for resolution when required and ensuring that issues are resolved within a maximum of 2 days
    • Advising internal clients as to the status of the resolution of their query
    • Closing tickets that have been resolved and interacting with the end users to ensure that they are satisfied
    • Monitoring
    • Monitoring all production systems that operate within Paycorp that is supported and maintained by the Application Support team on Ops Monitor and any other monitoring tool implemented
    • Going through the log files in order to understand problems according to their priority levels (1-4.)
    • Re-running jobs where required
    • Continuous Improvement
    • Continuously searching for more efficient ways to monitor systems
    • Looking at reoccurring errors and identifying methods to prevent those errors in order to stabilise systems to avoid problems from reoccurring
    • Investigating the reasons for the reoccurring issues and repairing the systems accordingly
    • Optimising systems to ensure that they run faster and more efficiently
    • Implementing changes and testing whether they work

    Standby

    • Carrying out standby duties by:
    • Answering the phone that is allocated for standby and updating management with regard to queries
    • Resolving incidents that are logged as severity 1 and 2 immediately in the evenings and on weekends
    • Escalating incidents that cannot be resolved either to other key resources or third parties in order to obtain resolution
    • Using the monitoring tool to track, update and resolve queries
    • Deployment
    • Checking change control documentation for completeness and declining changes in instances where change control documentation is not complete or does not meet the requirements
    • Ensuring that changes to applications go through three phases, namely QA, UAT and then Production
    • Carrying out the deployment (within the deployment period) by:
    • Obtaining the file from the Developer, who makes the file available and advises where the file is
    • Ensuring that new software being deployed has been properly versioned and the version changes are recorded
    • All new versions needs to be well documented by the developers, test cases in QA completed with detailed deployment instructions uploaded to Confluence
    • Deploying software changes as per deployment methodology currently supported within GroupIT
    • Ensuring that files are correct and in the correct location
    • Ensuring that the old directory/files are saved and compressed so that they can be restored in the event that the deployment fails
    • Deploying the new file or changes in the correct environment
    • Testing the application to identify whether it is working correctly and of the application works, committing it to TFS (where changes are stored) and in instances where the deployment has not worked, it should be rolled back and the original application should be restored

    In order to be considered for the position, the following requirements must be met:

    • Matric
    • IT Degree (BCom Informatics)
    • MCPD - Microsoft
    • Web & Application Development Diploma
    • Software Development Diploma
    • Microsoft certificates (updated regularly)
    • .Net & SQL Programming Languages
    • 3-5 years of application development experience

    Technical Competencies:

    • Understanding of Code
    • Understanding of system integration

    Behavioral Competencies:

    • Planning & Organising
    • Communication & Impact
    • Customer Focus
    • Problem-solving
    • Initiating Action
    • Contributing to Team Success
    • Work Standards

    Passion & Attitude

    • Continuous Learning
    • Industry and Business Knowledge
    • Driving for Results
    • Adaptability
    • Coping with stress / change

    Method of Application

    Interested and qualified? Go to Paycorp Holdings on www.linkedin.com to apply

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