Account Manager at Upstream

Job description

Description

The Account Manager position reports to the Regional Account Director. The Account Manager is the single point of contact between the client and Upstream’s internal resources, the owner of the account plan and, responsible for achieving the account targets (commercial, financial, product). He/she manages the running of existing accounts and the handover of new ones from sales to the rest of the company. This role is ideal for a candidate with high potential who wishes to be rewarded for outstanding performance, while having the opportunity to gain valuable international business experience on large mobile marketing projects. This role is based in Johannesburg, South Africa.

Key Accountabilities

• Primary ownership of the client relationship: main single point of contact between the client and the rest of Upstream; ownership of all operational and mid-level to senior-level client contacts; managing client expectations; building and securing client satisfaction.
• Primary commercial ownership of the account: implementation of the account plan and achievement of the account targets; contract negotiations and closing; performance monitoring; maintaining the account P&L on a monthly basis; reconciliations, invoicing and payments.
• Coordinating all local operational resources and being responsible for local operational delivery: prizes, logistics, regulatory, supplier contracts and accountable for client deliverables and all local market inputs.
• Acquire and manage recruitment channels schedules as provided by the MNO and monitor usage against recruitment targets per project. Pro-actively analyses impact of recruitment channels against the commercial project plan and negotiate additional channels where needed.
• Working closely with both internal and external teams to ensure the project plan is delivered on time.
• Oversight of service performance: monitoring of traffic; tracking of service performance indicators; monitoring of message performance; monitoring of complaints and customer satisfaction.
• Identifying opportunities and up-selling (services, new products, marketing inventory).
• Liaising with both local and International agents and partners – managing their resources for optimal performance on all new and deployed projects.
• Identifying local partners and product opportunities.
• Constantly monitoring the local competition landscape and pro-actively detecting potential risks.
• Develops an extensive contacts network within the region’s mobile operators.