Data Team Lead at QuintilesIMS

Job description

PURPOSE
Manage end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high quality data management products that meet customer needs. Provide leadership and vision to the team in the areas of project planning, execution, and close-out; financial management; communications; and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead, and/or a leadership role in a specific CDM task (e.g. Subject Matter Expert (SME). Comply with Good Clinical Practices (GCPs), applicable regulatory guidelines, SOPs, policies, and, where available, CDM guidance documents.

Responsibilities

• Client Management:
• Serve as primary point of contact for customer on data management deliverables
• Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise
• Provide justification for and perform direct negotiations with customer, e.g., timelines, financial, process, resources
• Maintain strong customer relationships
• Ensure open communications with customer and Quintiles management to manage and meet contractual obligations
• Service Management
• Meet with Data Operations Coordinator (DOC) and/or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables
• Establish strong communications with Data Operations team, functional leads, project managers and all other stake holders
• Support DM service delivery with comprehensive DM process and technical expertise in executing projects
• Serve as the escalation point for unresolved data issues; work with client data managers, vendors, internal team members for resolution
• Work with functional manager(s) to ensure appropriate resources are assigned to meet project deliverables
• Create and/or review and sign-off on all data management plan (DMP) documents
• Ensure service and quality meet agreed upon specifications per the DMP and contract/SOW
• Implement proactive quality management plans across multiple projects/programme. Track service performance and provide leadership to identify root causes of issues and implement remedial actions
• Continuously look for opportunities to improve service; work with team to develop and implement plan to re-organise and drive change across multiple projects/programme (with minimal support)
• Ensure timely follow-up and resolution of compliance issues
• Serve as Subject Matter Expert (SME)
• Provide leadership and expertise in a specific CDM task or technology
• Train and mentor junior DTL staff in DM expertise. May coordinate the work of more junior DTL staff
• Maintain internal tracking databases and systems
• Financial Management/Business Development Support
• Ensure service and quality meet agreed upon timelines and deliverables in contract/Scope of Work (SOW)
• Manage SOW/budget
• Review financial reports on a monthly basis and participate in project reviews as requested
• Identify out of scope tasks and track change orders to completion
• Serve as Project Manager for single service DM projects, including financial tracking, revenue recognition, and invoicing
• Participate in and support RFP process (review RFP documents, pricing, attend bid defense)
• Other
• Independently bring solutions to the CDM team/CDM department
• Lead and/or participate in a focus team or global or local best practice team
• Communicate lessons learned and/or present in CDM workshop(s)
• Participate in the development and implementation of new technology or tool
• Present at professional conferences and/or publish articles in professional journals
• Provide review and input on developing, revising, and maintaining core operating procedures and work instructions
• Perform other duties as directed by the functional manager

Required Knowledge, Skills And Abilities

• Previous experience and proven competence in managing delivery of multiple projects through full DM life-cycle (several studies/programmes)
• Demonstrated expert data management skills and thorough knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation, management of local laboratory data, and/or new technology)
• Previous experience of handling customer negotiations
• Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology
• Knowledge of operating procedures and work instructions and the ability to apply them in practice
• Knowledge of Good Clinical Practices and relevant regulatory guidelines
• Excellent communication, interpersonal, customer service, and teamwork skills
• Excellent project management skills
• Excellent organizational and problem-solving skills
• Ability to work independently with available resources, e.g., functional managers, senior DTLs
• Comprehensive understanding of clinical drug development process
• Ability to establish and maintain effective working relationships with coworkers, managers and customers

At Quintiles we help healthcare and biopharma companies improve their probability of success. We do this by connecting our scientific, therapeutic and analytics expertise with superior delivery. From advisory through operations, Quintiles and its affiliate companies is the world’s largest provider of product development and integrated healthcare services.

As one of FORTUNE’s ‘Most Admired Companies’ in 2016, we offer great opportunities for a career in world-leading clinical research. Our global projects, innovative tools and industry leading customers combined with outstanding support from our leadership team and clear career mapping allows you to make a difference in patient health.

Did You Know?

• Quintiles helped develop or commercialize 98 of the Top 100 best-selling products of 2015
• Quintiles has 36,000 employees conducting business in more than 100 countries
• Quintiles was named to FORTUNE’s World’s Most Admired Companies® 2016 list
• Quintiles was named as a 2016 World’s Most Ethical Company® by the Ethisphere Institute

Minimum Required Education And Experience

Bachelor’s Degree, or educational equivalent, in health, clinical, biological or mathematical sciences, or related field, and a minimum of 5 years direct Data Management experience, including 3 or more years as a CDM project lead; or equivalent combination of education, training and experience

Physical Requirements

• Extensive use of telephone and face-to-face communication requiring accurate perception of speech
• Extensive use of keyboard requiring repetitive motion of fingers
• Regular sitting for extended periods of time

• Occasional travel is required

If you want to make an impact in the global research market, where we are working to make a real difference in patient health, we ask you to apply now and join our team.

Connect to great opportunity™

Quintiles is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.