IT Technician at Prostaff Holdings (Pty) Ltd

Job description

You will represent our company in Gauteng and will be responsible for day-to-day support of our clients’ laptops, desktops, printers, file servers and all other technical hardware used at various client offices.   The ideal candidate is an experienced problem solver who is good with people, while working well independently.

• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Communicating with staff or clients, either face to face or telephonically to help set systems or resolve issues.
• Troubleshooting systems and network problems.
• Preparing and presenting CE to clients.
• Ordering and replacing hardware, as required.
• Providing support, including procedural documentation and relevant reports to engineers.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications and updates.
• Setting up new users' accounts and profiles and dealing with password issues.
• Responding within Service Level Agreement (SLA) to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritising and managing many open tickets at one time.
• Weekly status updates with Protech IT head office.
• Rapidly establishing a good rapport and efficient working relationship with customers and other professionals.
• Capturing client network details.
• Participates in afterhours call rotation.
• Improve skills through ongoing learning and studies.