Social Media Account Manager at FleishmanHillard South Africa

Job description

Please note that all applicants that do not have the prerequisite experience will not be considered.

Overview

FleishmanHillard South Africa, one of the world's leading communications firms, requires an experienced Social Media Account Manager to work in the agency’s digital arm of their ContentWorks team.

Role

• The role will require the management, curation and creation of compelling digital and social content in addition to the management of client relationships across portfolios and markets. The social media manager will work with a team of digital specialists and community managers to build and execute content strategies for a number brands.
• Strong written and verbal communication skills are also essential, a passion for content in all forms, an understanding of social behaviour and content marketing as well as the ability to service large global accounts are a must. Experience in agency environment is beneficial.
• FleishmanHillard prides itself on providing an integrated approach to all client work, therefore a good understanding of the social digital and traditional media landscape is an asset. Candidates will also need to have a passion for the media and enjoy working, and excelling, in a fast paced and challenging environment.
• We are looking for someone who ‘just gets it’, is ready to join our dynamic team and be prepared to hit the road running. One thing is for sure: we’re all passionate about our clients and seek the same qualities from our successful.

Skills

• Ability to manage up, down and across portfolios
• Ability and gravitas to effectively consult to client on content and social
• Must be able to present and speak publically
• An understanding of social media and traditional media
• Ability to creatively pitch campaign ideas
• Appropriate writing skills from business communications to content creation
• A strong understanding of paid media and online content discovery platforms
• Ability to assist in new business pitches and client campaigns
• Energetic, accountable, honest, positive, disciplined , motivated and proactive
• Strong written and verbal communication
• Positive, people-oriented, and energetic attitude
• Creative, and innovative approach to solving problems
• High level of organisational and effective time-management skills
• Be proactive, demonstrate creative initiative and passion for our brands
• Be a team player, capable of working with others
• Able to work fast and effectively under pressure
• Meets deadlines while still being detail oriented

Key Responsibilities Include:

• Content management, curation, creation & publication
• Client liaison and CRM
• Understanding the social media channel mix and knowing what content is suitable for which channels
• Set-up and general maintenance of social channels and social channel best practice
• Understanding the role of social media in the context of the full marketing campaign
• Adapting to different personas / tone of voice across the different brand communities
• Planning and executing escalation protocols
• Planning, consulting, execution and reporting on campaigns
• Influencer & blogger outreach and engagement

Key skills:

• Minimum of four years’ agency experience
• Tertiary degree, preferably in journalism, marketing communications or equivalent agency experience
• Commitment to a strong work ethic
• Be prepared to get your hands dirty when required, which may mean working weekends
• Good written, verbal and listening skills
• The ability to plan, organise and control work flow
• Pro-active, self-motivated and disciplined
• Accountable and responsible
• Attention to detail
• Good team player
• Own transport