Application Specialist (Regional) at Roche

Job description

Roche Diagnostics South Africa is seeking an Application Specialist to provide technical and scientific expertise in the promotion, marketing, sales, training and operational (trouble shooting) support to the Roche Diagnostics market customers within the Sub-Sahara Africa region. Whilst this role is based in Midrand, extensive travel is required.

Your role will entail:

• Providing timeous, reliable and effective application specialist technical and scientific product troubleshooting support and assistance to customers in line with SLA requirements, within scope of authority and within budgetary guidelines.
• Escalating complex application challenges to relevant personnel in accordance with procedures for swift resolution.
• Maintaining high level of customer engagement throughout on site visit with regular updates, feedback and on-the-job training to customer.
• Providing technical and scientific application insights to customers to market Roche and its products and services in order to contribute to business development/sales targets for assigned products.
• Planning & facilitating customer presentations, training and materials on laboratory applications (beginners and advanced) for potential new and existing customers to develop their skills & capabilities.
• Providing timeous market research feedback to marketing and sales teams in accordance with business requirements, providing relevant business areas withtechnical or scientific application advice & supporting on relevant project & business activities.
• Input into and/or complete accurately and timeously all relevant information and administration on required report management systems,within set timelines to effect T & E cost centre activities.
• Adhering to instrument manufacturing and operations standards, relevant SOPs and best practice guidelines relating to all application requirements, product bulletins and any new AS or quality SOPs.

Desired Skills and Experience

You, as an ideal candidate, will have the following skills, experience and education:

Required Qualification:

• ND in the Medical Sciences (NQF 6) or equivalent plus practical laboratory experience of at least 2 years.
• Required Experience: At least 2 years’ experience in laboratory practices in Chemistry/Immunology, Haematology, Coagulation or Serology. A candidate with dual qualifications / experience in engineering and medical sciences would be ideal.
• A valid driver's license and valid passport is required.