Retail Collections Analyst at Accenture

Job description

• Collections Analyst works as a liaison among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems. Understands business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals. Interprets and transforms information based on business requirements and provides the data for delivery.
• Conducts detailed research of vendor products and assists with general project management.
• Suggest areas for improvement in internal processes along with possible solutions.
• Act as an interface between business units, technology teams and support teams.
• Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management.
• Utilise existing systems to track and manage requests and issues.
• Review and edit requirements, specifications, business processes and recommendations related to proposed solution within the group.
• Provide application expertise as a project resource.
• Analyze, document, and improve workflows, processes, and standards.

Basic Qualifications:

• Matric & relevant diploma / degree
• 3+ years Collections Analyst (Retail) experience