Late Stage Collections Account Manager at NOVA Human Capital Solutions

Job description

Do you have 3 years in late stage / legal collections experience? Are you looking for a new and exciting role? Then this is it! Telecommunications Company based in Cape Town seeks dynamic person to join their team to build and manage the relationships and performance of external debt collecting agencies.

Responsibilities:

• Develop and maintain strong relationships with all external collections partners
• Daily, weekly, and monthly management of all handed over portfolios, within late stage collections environment
• Daily management, escalation and control of portfolio irregularities
• Maintaining and enhancing all external quality standards
• Co-ordinate and manage external suppliers against budgeted targets
• Implement appropriate recovery strategies within external legal debt collection environment
• Manage relationship with and performance of external collections partners in line with SLA's to ensure efficient collection of handed over accounts
• Overall responsibility for ensuring timeous resolution of customer queries relating to non-performing accounts
• Analyse and interpret collections data and recommend improvement initiatives in credit cycle
• Continuous feedback to senior management regarding credit granting cycle to assist in improvement of credit granting decision making
• Compile reports and analyse reports for effective management of arrear accounts

Requirements:

• 3 years experience in late stage / legal collections environment
• Previous account management experience
• Proficient and knowledge in NCA, Magistrate's Court Act, DCA and related regulatory acts and guidelines
• Working knowledge of credit and collections systems and processes
• Experience in managing client / suppliers relationships
• Strong analytical skills - analysing reports
• MS Office (Excellent Excel - compiling and analysing reports)
• Matric