Corporate Account Manager at Bupa Global

Job description

To deliver quality account management services to an assigned portfolio of experience rated (corporate) customers. To grow this portfolio profitably and to represent Bupa Global professionally both with Clients, Intermediaries and Agents.

To act as a conduit into all internal areas of the business and to develop strong internal and external working relationships.

Main Responsibilities

• To manage all aspects of the corporate accounts assigned to you, including retention, renewal, contribution, expansion, pricing discussion, risk and debt management.
• Ensure all targets & objectives set and agreed with the Head of Corporate Account Management are met, both personal and business.
• Develop and maintain Account Plans within the portfolio and to segment this portfolio to ensure appropriate focus on the key groups. To this end using appropriate tools/techniques e.g. Boston Boxes etc.
• Provide proactive advice to Clients on their plans, spend analysis, market & legislative changes. To prepare and present appropriate account performance material often to the highest management levels using full graphic capabilities, marketing and sales aids.
• Ensure tri-partite arrangements exist with Clients where there is a Broker involved.
• Must fully understand the opportunity and potential for each intermediary through developing long term mutually beneficial relationships.
• Ensure fully conversant with any changes within Bupa Global, including structural and organisational changes.
• To represent Bupa Global as a thoroughly professional organisation by good preparation and planning prior to calls and ensuring appropriate after-sales service and support.
• To prepare and present appropriate sales material often to the highest level of the company using full graphic capabilities, marketing and sales aids.
• To be an integral part of the large RFP process and the subsequent implementation post win.
• Play an active role in new business presentations/pitches representing the BGAIM account management team, including but not limited to presenting specific information relating to the account management function & how this supports the client requirement (Claims analysis, cost containment, office structure & service, wellness initiatives etc).
• To comply with and take into account any requirements from the local regulations.