Account Manager: Hootsuite team at YOUKNOW Digital

About the Job
Overview

• YOUKNOW is Africa’s leading social and consumer intelligence technology reseller who represents some of the world’s leading technology vendors, such as Brandwatch, Khoros, GlobalWebIndex, Hootsuite and more.
• We’re looking for an enthusiastic individual to join our growing Hootsuite department. You’ll be answering directly to the Hootsuite Product Lead. This dynamic role is multi-focused and covers two key activities;
• 70% of the role will focus on the management of new and existing clients
• 30% of the role will require sales assistance on managing and nurturing inbound leads.
• This role is ideal for someone who values building relationships, and is passionate about software.  

RESPONSIBILITIES:

  Account Management

• Become the Hootsuite specialist in the African region
• Maintain a frequent two-week cadence of communication with clients
• Host monthly Hootsuite status meetings for clients
• Run with new client training and onboarding, with assistance from the Product Lead
• Track the client adoption of Hootsuite on a monthly basis
• Attend and contribute to weekly internal Customer Success meetings
• Maintain and optimize admin documents such as; client audit sheets, FAQs and Product Update Newsletters
• Assist marketing with content such as social media and blog posts
• Actively work with the Product Lead to renew and grow existing accounts
• Handle and resolve client support queries
• Keep client admin accounts updated on Pipedrive

  Business Development

• Provide quality research on targeted accounts to identify key contacts and critical account information;
• Qualify and nurture leads, working with the Product Lead to close business;
• Update information regarding all prospects and deals on Pipedrive

REQUIREMENTS:

• Matric minimum. Post-graduate qualification preferred (Such as Digital Marketing or Business)
• 2+ years of account management
• 2+ years experience of working in Social Media preferable
• 1+ years experience in actively using Saas or MarTech (Social Media Management and Social Listening technology is a plus)
• Willingness to cold-call and/or engage in warm lead qualification.
• Analytical and research skills (proven track record of building strategies and reports)
• Strong organizational and time management skills;
• Excellent verbal and written communication skills;
• Salesforce.com, Pipedrive or other CRM experience a plus;

THE IDEAL CANDIDATE:

• Persistent, self-driven, articulate, and conversational
• Desire to work in a dynamic, fast-paced, friendly and supportive, team environment
• Ability to think critically and to problem-solve (being solution-focused is key)
• Great admin and organizational skills
• A relevant background at an Agency or MarTech company is a massive plus!
• Strong passion for social marketing

PACKAGE EXPECTATIONS:

• Base: R18k-R25k dependant on experience
• Yearly bonus structure
• R500 monthly data allowance