Job Opportunities at Nexio

ROLE PURPOSE

• To provide high-level, high-quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC) Resolver Team 2.

ROLE ACCOUNTABILITIES / KEY ACTIVITIES

• To provide a high-level, high-quality service assurance role to Vodacom Business corporate clients, in the Customer Services Operations Centre [CSOC] Resolver Team
• Support all technical aspects of a Converged Network infrastructure, MPLS, SDWAN
• Reporting of all incidents to relevant parties
• Liaising with Client on all technical related events and fault resolutions
• Fault Management update on Siebel SRM
• Client update and follow up until incident closure: Complete understanding of ITIL practices.
• Cross collaboration with all levels within the Organization
• Service request management
• Fault diagnosis / Troubleshooting
• Monitoring
• Vendor management
• Provide Service desk 1st line support to customers.
• Responsible for Incident resolution
• Understanding of IP/GSM/Telecommunications/ICT Industry
• MPLS
• SDWAN

Core Competencies

• Deciding and Initiating Action
• Applying Expertise and Technology
• Planning and Organising
• Analysing
• Learning and Researching

QUALIFICATIONS AND EXPERIENCE

• CCNA
• At least 3-5 years’ experience of which 2 years must be within a networking environment with 1 year with of service provider focus.
• Grade 12 and with valid CISCO Certifications

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ROLE PURPOSE

• This is a 12-month programme where you will have exposure to further development opportunities, workplace experience and one on one mentorship with a mentor from your Business Unit.

KEY REQUIRMENTS AND ACTIVITIES

The Nexio Learnership programme is available for future learners who are specializing in any of the following study areas:

• Project Management
• Cybersecurity 
• Compliance and Risk Management
• HR Management
• A+ N+ CCNA – Service Desk
• Information Technology
• Finance Management

CORE COMPETENCIES

• The ability to work in a team and to be proactive around self-learning
• Sharp Level of accuracy
• Detail-Oriented
• Easily understands new ideas
• Able to be on time
• The ability to work under pressure, to tight deadlines and dynamic environment
• Willingness to assist with additional tasks given to the team
• Interpersonal skills
• Good judgment skills
• Good communication skills
• Behavioral traits such as attitude, motivation, and time management
• Good knowledge of the Nexio Company’s line of work
• Be familiar with the Information Technology Industry

MINIMUM REQUIREMENTS

• Applicants must be South African born citizens.
• You must be unemployed.
• Applicants must be between 18 and 30.
• Candidates must be willing to commit for 12 months.
• Applicants must not have a criminal record.
• You must live in the JHB or Cape Town area
• All applicants must have excellent English proficiency and communication skills
• Applicants should have Grade 12/Matric
• You must be able to provide medical certificates stating the nature of their disability in the recruitment phase if they are disabled applicants.