Account Manager at Saatchi & Saatchi BrandsRock

Account Manager                      

The Account Manager plays an essential role in supporting the team servicing the Client by ensuring timeous and accurate execution of campaign briefs. We expect this person to demonstrate the skills to be credible at this level, with the ability to problem solve and escalate as needed to the BUD and be able to stay in control of the roll out of Client campaigns with in the Publicis Communications agencies.  

SCOPE OF THIS POSITION: 

To implement and manage as tasked the successful creation, development and roll out of Client marketing communication in a TTL capacity. 

KEY PERFORMANCE AREAS

• Support the Client and Agency teams by ensuring all allocated tasks are implemented and monitored against the agreed timelines and milestones of campaign development and execution.
• Escalate issues to snr Account Management as needed to prevent campaign milestones being missed or budget being negatively impacted.  
• Actively pursue opportunities to learn and growth within the portfolio.
• Living shared values and core behaviours of  Publicis Communications.
• Maintain excellent intercompany and interdepartmental communication and knowledge transfer

GROWTH & PROFITABILITY

• Assist the team in identifying and maintaining opportunities for optimisation and harmonisation/integration of the various departments and Publicis Communications agencies.
• Maintain efficiencies, economies of scale & resource optimisation, ensuring jobs are delivered according to the allocated budget.    

TALENT  

• Act as a role model for jnr Account Management members.
• Support knowledge transfer, knowledge sharing and up skilling through relevant & appropriate learning/teaching channels.
• Strive to learn and grow, pro-actively seeking opportunities to become involved in projects outside of allocated tasks.

OPERATIONAL EXCELLENCE 

• Implement, monitor and  manage the workflow process as tasked, escalating to BUD/ Snr
• Account Management where necessary.
• Monitor standards
• Assist to optimise internal resource allocation and utilisation
• Solid writing, speaking & presenting skills in English.

KNOWLEDGE NEEDED TO DO THE JOB COMPETENTLY 

TECHNICAL KNOWLEDGE REQUIRED

THEORETICAL KNOWLEDGE 

• Tertiary qualification: Relevant industry qualification

PREVIOUS WORK EXPERIENCE

• At least 2 years of relevant experience in the advertising industry.
• At least 1 year of experience in an Account Manager  capacity.
• Solid writing, speaking & presenting skills in English.

Nice-to-Have (Desirable not Essential)

• Industry experience
• Previous working experience on TTL campaign delivery.

BEHAVIORAL COMPETENCIES 

• Problem solving & descision making skills
• Strong analytical & reasoning skills
• Client relationship building  

HUMAN RELATIONS KNOWLEDGE 

WHO MUST THE INCUMBENT INFLUENCE?

INTERNALLY

EXTERNALLY 

• Business Unit Director and Snr Account Management team

• Clients
• Partner Agencies  

ORGANISATIONAL CONTEXT OF POSITION: 

Reporting into the Business Unit Director, Publicis Agency

PROBLEM SOLVING 

CRITICAL SUCCESS FACTORS

• Implementation of operational process
• Motivating and inspiring  team members
• Operational accountability as it relates to allocated tasks
• Client growth and satisfaction  

INNOVATIONS IN ROLE 

At Strategic and Operational Level:

• Implement and operationalise conceptual thinking overseen by BUD
• Tenacity and discipline
• Strong collaborator

~Salary is market related.