Accounts Receivable Clerk - Allocations – Senior Process Associate at Genpact

About Job

With a startup with 90,000 spirit , curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey!
Inviting applications for the role of Accounts Receivable Clerk - Allocations – Senior Process Associate – English!
In this role, you are responsible to ensure that all credit operational back-end functionality is appropriately completed to support front end staff in achieving their business objectives and to maximise customer service. To specialise in the allocation of customer payments to invoices, ensure minimal uncategorised AR line items on the book and ensure that all customer claims are reason coded and logged to the correct teams for correction.
Responsibilities
·    Ensuring that debtor’s receipts are processed accurately & timeously
·    Ensure that all appropriate customers have provided remittances via the correct channel at the correct time
·    Provide input on automated web facility for account allocations
·    Educate customers on automated web facility for account allocations 
·    Effective communication with the Query resolution team, Genpact, regional credit managers and the banks for query resolution on debtors' payments. 
·    Reconciling bank statements and receipts were required
·    Effective communication with the bank administrator for query resolution on bank clearing functions
·    Determine and capture customer reasons for not wanting to pay outstanding amount and reason code these items on the SAP system
·    Open and log all customer queries arising from allocations and monitor resolution
·    Resolve customers statement query by running recons, updating customer information or escalating the issue to the banking team
·    Stay up to date on the best practice business processes
·    Keep abreast of all product developments and new product release
·    Responsible for educating the customer in the use of their products and services to reduce propensity to call, and to direct customers to self-service where appropriate
·    Represent and deliver on the brand values during every customer interaction
·    Provide back office support to the regional teams to achieve overall credit targets
·    Ensure that all customer interactions are appropriately recorded

Qualifications we seek in you!
Minimum qualifications
•    Matric 
•    Diploma in Credit Control advantageous
•     Credit Control Experience
•    Excel and/or spreadsheet proficiency
•    SAP finance knowledge and experience will be advantageous.

Preferred qualifications
•    Clerical and analytical thinking.
•    Excellent communication skills
•    Ability to work under pressure
•    Ability to understand complex interdependencies 
•    Highly numerate 
•    Strong administrative skills 
•    Attention to detail 
•    A high level of general computer literacy 
•    Ability to work under pressure 
•    Excellent interpersonal skills 
•    Assertive 
•    Team player

What can we offer?
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional trainings  and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Medical Aid, Retirement and risk benefits

In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.

We are an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. 
We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.