Jobs at Liquid Intelligent Technologies

Description

• The Cloud Delivery Engineer’s primary responsibility is to help deploy and support customers who subscribe to our GCP & GWS services. They will need to be customer-focused, enthusiastic and have excellent IT technical support skills, with a calm and reassuring manner and strong attention to detail. Working with our Cloud Solutions Architects who design the Cloud solutions, Cloud Delivery Engineers need to have a firm understanding of all the technologies being deployed and the ability to implement the proposed solution working in a project team and overseen by the Service Delivery Manager and Cloud Projects Manager. 
• The Cloud Delivery Engineer will be involved throughout the client engagement process, from initial scoping and surveys, through project implementation and delivery, and if required for ongoing support and maintenance of the customer environment. 

Requirements
Qualifications

• Associate cloud engineer
• Google professional certifications – Data focused. - Essential
• Google Associate certifications (Workspace administrator). - Essential
• Associate or intermediate AWS and Azure certifications. - Desirable
• Degree in IT or Engineering related field and Post-Graduate. - Desirable
• MS - 900 Associate cloud engineer – Google Cloud. - Desirable
• Degree in IT or Engineering related field and Post-Graduate. - Desirable

Experience

2+ years' experience in 

• Supporting Cloud-based infrastructure (SaaS, IaaS, PaaS)
• Proven experience with GWS
• ⁠Proven experience with GCP
• Demonstrate the ability to solve complex, multi-system problems
• Extensive track record of service delivery for customers
• Great communications skills
• In-depth knowledge of various IT and/or telecoms technology architecture domains and convergence

go to method of application »

Description

• A Google Workspace (GWS) Cloud Solutions Architect transforms business objective into tangible Google Workspace configurations, policies, and security practices as they relate to users, content, and integrations. This includes, among others, the GWS solution life cycle – GWS SKU selection, design, management, and monitoring of the solution that meets the customers’ requirements. The incumbent is responsible for defining tasks, scope and effort obtained during customer engagement session and the subsequent production of high level and low-level design documents and other technical project related artefacts. This extends to the delivery of hands-on, business-oriented strategic and technical consulting to our clients for GWS solutions. 

Requirements
Qualifications 

• Degree in IT or Engineering related field and post-Graduate. - Essential
• Professional Google Workspace Administrator. - Essential
• Other Industry certifications e.g. Google Associate Cloud Engineer. - Preferred         

Experience

5-10 years experience in:

•  Supporting / Managing GWS environments o Demonstrable experience in architecting large-scale cloud migration projectso Demonstrate the ability to solve complex, multi- system problemso Extensive experience in architecting enterprise public cloud solutionso Experience of working in a project team using an identified project management methodologyo In-depth knowledge of various IT and or Telecoms technology architecture domains and convergence.

go to method of application »

Role Purpose

• To manage customer services from order to cash process end to end.  Customer Communication, meeting delivery timeframes and achieving revenue on time is of high priority. The revenue achieved monthly forms part of the AOP bottom-line.

Role Description

Service Delivery Management

• Coordinate the service delivery of clients and ensure that customer requirements are met/exceeded. Engage with cross-functional teams ensuring that service delivery is on time. Engage with customers, ensuring feedback is given timeously.Manage the Order to Cash Process with focus on revenue, delivery count and meeting customer required dates (CRFS).Engage with the Bid Office for RFP responses. Ensure that systems are updated and that Turn-around timeframes are adhered to.

Customer Incident Escalations Management

• Acknowledge, understand and manage customer and Service Delivery issues'-ordinate with the respective internal departments and manage the escalation to resolution speedily. Escalate to internal department management to ensure that the customer issue is resolved timeously. Coordinate and submit progressive and accurate updates to customers on their escalations. Escalate to vendors/3rd party contractors and manage these escalations to resolution to ensure finality on matters.
• Manage internal escalation tracking meetings to ensure all parties remain aware of their role. Attend customer escalation meetings with KAM’s and Operational Teams assuring the customer of Liquids credibility and commitment to service stability. Managing and ensure that all and any arising Action Plans that may arise from the customer meetings are completed within the timeframes committed to customer to maintain high levels of customer satisfaction. Manage and track all revenue and drive outputs to remove any hurdles that is preventing revenue closure.
• On holds – manage and drive back into WIP for execution. Updating BPM comments weekly to ensure visibility and clarity to the external reviewer. Tracking and updating daily commitments with intention to realize the revenue listed. Tracking of PR/PO to ensure contractors have the clearance to commence survey / implementation of a service. Coordinate and close off on all FTU’s.

Customer Satisfaction

• Monitor transaction feedback to ensure it is delivered in line with Liquid’s requirements. Identify areas for improvement of overall customer satisfaction and implement strategies and processes as necessary to constantly improve customer service. Manage and update customers with weekly dashboards for tracking and customer excellence.
• Participate in developing system, process and procedure efficiencies. Participate in training and development programs to ensure service is always at the highest levels. Collaborate with IT to develop reports to drive efficiencies across various departments internally to improve service delivery.

Requirements

• Relevant 3-year Diploma – Engineering preferably: Essential
• Project Management Qualification will be advantageous: Essential
• Microsoft Office proficiency: Essential
• A minimum of 3 years in the ICT sector of which 1 years must have been spent in the Telco environment.
• Relationship management experience and dealing with customers at all levels is a requirement.
• 2 years technical experience and relevant technical certification
• Report writing experience is required.
• Experience in dealing with cross-functional work groups.

go to method of application »

Description

• The main function of this position is to act as the senior technical authority for our Google Cloud Security portfolio.
• This includes designing secure cloud architectures, leading technical pre-sales engagements, and translating customer requirements into robust, scalable security solutions. This role is key to defining the technical strategy for solutions built on or integrating with the Google Cloud security stack (e.g., Google Security Operations/Chronicle, Mandiant, Security Command Center, BeyondCorp Enterprise, etc.).
• This role will also be responsible for providing technical oversight and mentorship to other technical teams across the business. 

Requirements
Qualifications

• First degree in relevant field (e.g., Computer Science, Engineering) or equivalent. - Essential
• Google Cloud Professional Security Engineer certification. - Essential
• Industry acknowledged Certifications related to Cyber Security, CISSP, CISM, CCSP. - Essential
• Google Cloud SecOps sales and technical credentials. - Essential
• Google Cloud Professional Cloud Architect certification. - Desirable     

Experience

5 -10 years’ experience:

• As a Cloud Security Architect, Security Consultant, or similar technical role
• Demonstrable hands-on experience designing and implementing Google Cloud security solutions

go to method of application »

Description

• As a Business Development Manager for Google Cloud, you will identify and pursue new business opportunities, develop strategic partnerships, and expand the adoption of Google Cloud products and services across Africa. You will work cross-functionally to create and execute go-to-market strategies, engage with potential clients, and drive revenue growth. 

Responsibilities: 

• Market Analysis: Research and analyse market trends, customer needs, and competitor activities to inform business strategy. 
• Opportunity Identification: Proactively seek out new business opportunities and potential clients for Google Cloud solutions. 
• Strategic Partnerships: Build and nurture relationships with key stakeholders, partners, and industry influencers. 
• Solution Evangelism: Present Google Cloud products and services to prospective clients, highlighting business value and technical advantages. 
• Proposal Development: Collaborate with technical teams to develop tailored proposals and solutions for clients. 
• Sales Enablement: Support sales teams with insights, training, and resources to drive successful engagements. 
• Pipeline Management: Maintain and report on a robust pipeline of business opportunities. 

Requirements
Qualifications Required:

• Bachelor’s degree in Business, IT, or related field-Essential
• Advanced degree or certification in Cloud Technologies-Desirable

Experience Required:

• 3+ years in business development or sales in cloud solutions-Essential
• 3+ years’ Experience with Google Cloud or similar platforms-Desirable

Knowledge Required:

• Deep understanding of cloud computing and Google Cloud offerings-Essential
• Strong business acumen and market analysis skills-Essential
• Knowledge of partner ecosystems and channel sales-Essential

Skills Required:

• Excellent communication and presentation skills-Essential
• Negotiation and relationship management-Essential
• Strategic thinking and problem-solving-Essential-Essential
• Google Cloud certifications (Foundational/Associate)

go to method of application »

Description

• As a Google Cloud Marketing and Alliance Lead, you will manage and execute the delivery of all Google Cloud marketing initiatives and alliance programs. You will serve as a strategic ambassador for the company, requiring deep market insight, real-world partnership experience, and exceptional communication skills. The core purpose is to drive client and internal adoption of Google Cloud through successful campaigns, strategic partnerships, and enablement activities, ultimately tying marketing and alliance outcomes to business growth.

Responsibilities 

• Campaign Delivery: Lead the design and execution of official Google Cloud marketing campaigns across multiple channels, including digital, events, and partner co-marketing. 
• Alliance Management:Build and nurture strategic alliances with key partners, ensuring joint go-to-market success and alignment with Google Cloud objectives. 
• Market Enablement: Drive awareness and adoption of Google Cloud solutions in high-growth areas such as Data, Analytics, AI, and ML. 
• Partner Success:Support partners in their enablement journeys to achieve high-level designations, certifications, and specialisations. 
• Quality Assurance: Maintain high standards in campaign execution and partnership engagement, leveraging market expertise and innovative approaches. 
• Evaluation & Compliance:Ensure all marketing and alliance activities comply with Google and organisational standards. 
• Community & Feedback:Actively participate in the Google Cloud marketing and alliance community, attend industry webinars, and provide feedback for program improvements. 
• Platform Management: Utilise digital marketing and enablement platforms to deliver structured campaigns, partner resources, and performance assessments. 

Requirements
Qualifications Required:

• Bachelor’s degree in Marketing, Business, IT, or related fields-Essential

Experience Required:

• 3+ years in marketing, alliances, or partner management-Essential
• 3+ years in public cloud platforms(GCP, AWS or Azure)-Essential
• Demonstrable experience in campaign management and partnership enablement-Essential
• Experience with digital marketing tools and platforms-Essential

Skills Required:

• Knowledge of foundational marketing and alliance concepts-Essential
• Familiarity with campaign management and partner enablement-Essential
• Understanding of digital marketing principles and multi-channel strategies-Essential
• Excellent communication, presentation, and public speaking skills-Essential
• Ability to manage campaigns and engage diverse audiences-Essential
• Strong technical problem-solving and analytical skills-Essential 
• Reading comprehension of marketing analytics and partner reports-Essential

go to method of application »

Description

• As a Business Development Manager for Google Cloud, you will identify and pursue new business opportunities, develop strategic partnerships, and expand the adoption of Google Cloud products and services across Africa. You will work cross-functionally to create and execute go-to-market strategies, engage with potential clients, and drive revenue growth. 

Responsibilities 

• Market Analysis: Research and analyse market trends, customer needs, and competitor activities to inform business strategy. 
• Opportunity Identification: Proactively seek out new business opportunities and potential clients for Google Cloud solutions. 
• Strategic Partnerships: Build and nurture relationships with key stakeholders, partners, and industry influencers. 
• Solution Evangelism: Present Google Cloud products and services to prospective clients, highlighting business value and technical advantages. 
• Proposal Development: Collaborate with technical teams to develop tailored proposals and solutions for clients. 
• Sales Enablement: Support sales teams with insights, training, and resources to drive successful engagements. 
• Pipeline Management: Maintain and report on a robust pipeline of business opportunities. 

Requirements
Qualifications Required:

• Bachelor’s degree in Business, IT, or related field-Essential
• Advanced degree or certification in Cloud Technologies-Desirable

Experience Required:

• 3+ years in business development or sales in cloud solutions-Essential
• 3+ years’ Experience with Google Cloud or similar platforms-Desirable

Knowledge Required:

• Deep understanding of cloud computing and Google Cloud offerings-Essential
• Strong business acumen and market analysis skills-Essential
• Knowledge of partner ecosystems and channel sales-Essential

Skills Required:

• Excellent communication and presentation skills-Essential
• Negotiation and relationship management-Essential
• Strategic thinking and problem-solving-Essential-Essential
• Google Cloud certifications (Foundational/Associate)