Jobs at CHEP

Responsibilities include:

• General administration and client account reconciliations (query resolution process), inclusive of Debit Authorisations, THAAs
• Reconciling of accounts
• Credit balance investigations.
• Accurate filing of client documentation
• Managing of suspended and rejected movements
• Logging of necessary Salesforce cases.
• Logging Collection / Return orders when needed.
• Log necessary escalations to the business via Salesforce
• Submitting of weekly updates to Team Leader and Supervisor for CHEP management
• Ensuring all queries are addressed and resolved in accordance with the Business Rules.
• Entertain a good customer relationship and escalate all relevant issues to CHEP management.
• Checking of inbound documents validity – equipment, quantities etc.
• Outbound process – record keeping
• Facilitating 1-4-1 exchanges
• Identify 1-4-1 exchange clients to be converted Transfer clients where possible.  (If applicable)
• Yard duties include pallet sorting, inspection of pallet quality and reporting any problems.
• Stock counts and reconciling of the counts
• Issues orders
• Escalate all noncompliance issues to CHEP
• Liaise with problem customers to recover outstanding balances.
• Any other reasonable tasks as delegated by CHEP Management

Ideal Candidate Requirements:

• Matric & a Diploma essential, preferably studying towards a business-related Degree.
• Manual Drivers License
• 3-5 years Basic Accounts & Reconciliation, including general office duties
• 3 years Customer Service Experience
• Analytical Skills
• Excellent communication skills at all levels
• Knowledge of Salesforce, myCHEP would be an advantage; proficiency in Word & Excel is preferable.
• Team Players who are systematic, accurate, patient and service-orientated will be the best suited to handle this position.
• “From reconciliation to resolution — you keep our customers moving.”

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The key responsibilities in this area are: -

• Lead and manage the Hire Stock Audit Team through effective communication, engagement, and performance management.
•  Ensure full compliance with Zero Harm standards, the Brambles Code of Conduct, and all company policies and procedures.
• Manage all people-related responsibilities, including recruitment, onboarding, training, performance reviews, and succession planning.
• Develop team capability through structured training programmes to achieve service level agreements and establish a centre of excellence.
• Drive continuous improvement by contributing to projects that enhance audit processes, controls, and operational effectiveness.
• Plan, coordinate, and control national stock counts and support business requirements related to hire stock requests.
• Oversee audit performance reporting, maintain accurate audit plans, and collaborate with Sales to close audits and escalate unresolved opportunities.

Asset Protection:

• Develop programs to increase awareness of CHEP’s South Africa’s asset ownerships rights in the market
• Drive continuous improvement activities
• Ensure high quality reporting to enable a full understanding of the performance of the portfolio and recoveries opportunities

Asset Recovery:

• Highly active and visible internally and in the marketplace in ceasing illicit activity.
• Investigate fraud and other illicit customer activity in order to successfully stop the activity and achieve commercial or legal redress. Ensure that investigations are carried out in a proper and professional manner
• Development of court standard evidence and briefs for legal prosecution/defence of matters arising.
• To build and maintain an internal culture of trust and awareness such that communication of illicit activities is received by the role.
• Represent the interests of CHEP in the courts as a professional and credible witness.
• Strong trust and effective communication network in place with managers and Internal Audit
• Effective management of multiple ongoing investigations at all times
• Deal with CHEP's chosen investigators and ensure the level of service received from them is of an appropriate standard
• Prepare and submit forensic investigation costs and invoices for approval in line with delegated authority.
• Analysis and report to the Management in respect of investigation cost against budget.
• Compilation of months performance into Dashboards for Management Review
• Lead and govern Blue Code and stray asset recovery activities by promoting staff participation, investigating and managing stray equipment and pre‑legal cases, coordinating internal and external recovery actions, safeguarding CHEP’s ownership rights, and reporting recovery performance and opportunities through structured management dashboards.

Administrative Tasks:

• Oversee and report on the Regional Temporary Suspense Account by ensuring weekly review, investigation, and timely clearance of all transactions through Regional Internal Auditors.
• Manage the Admin10 – Stock Type 10 account by approving movements, monitoring activity through regular reporting, performing monthly reconciliations, and reporting account status and variances to management.

Qualifications:

• Essential: Diploma/Degree

Experience

General working experience:

• 3 Years in Investigation environment
• 1 Years Supervisory experience