Jobs at Accor Hotel

Job Description

• The Sales Executive – Corporate is primarily responsible for developing new business opportunities whilst assisting in the management of the hotel's existing accounts across various segments of Pullman Cape Town City Centre. Each is distinct in style and ranges for a Premium Hotel, all duties that are carried out should be in accordance with Accor Hotels Standards and legal requirements. To support colleagues in the Sales and Operational teams at all times in order to protect the interest of the hotel and ensure quality service for guests and potential customers.  

Main responsibilities Duties 

• Account manages an allocated portfolio undertaking complete account management responsibilities for maintaining, servicing & developing the accounts, growing revenue, and tracking production. 
• To increase the volume of transient corporate business levels, Business groups, MICE, corporate/film & production segment as set down, by targeting new business from existing and/or potential clients. 
• To record all objectives and planned activities for any managed accounts in the form of an account development plan and/or in ANAIS ensuring the information is up to date at all times. 
• To meet agreed monthly performance targets – appointments, account management calls, client appointments & revenue targets as set by your line manager 
• To work effectively during the RFP process to ensure that all rate loading is completed by specified dates. 
• To re-negotiate and re contract all annual corporate accounts. 
• To recommend membership of relevant industry associations, sales trips, and tradeshows that will benefit the hotel in terms of achieving budget as set down. 
• Attend and assist with in-house marketing activities, fam-trips, client hospitality evenings, presentations, show rounds and promotional activities. 
• Update & maintain sales contact lists and account information in Anais 
• Maintain awareness of the hotels key competitors, of their client interaction, their key account base and corresponding rates and any property developments. 
• To achieve a number of KPI’s relating to appointments, client interaction & account development. 
• To achieve new business targets and manage an agreed portfolio of existing accounts in order to retain and develop the business. 
• Attend and assist with in-house marketing activities, familiarisation trips, client hospitality evenings, presentations, show rounds and promotional activities. 
• Produce required reports of completed sales activity including details of face-to-face client appointments, presentations, familiarisation trips and any other related client interaction. 
• Update and maintain sales contact lists and account information in Anais or other systems as directed. 
• Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up-to-date Account Development Plans. Each account is to have a complete and up-to-date ADP. 
• Ensure constant familiarity with the hotel's financial position and selling strategy versus the previous year and current budget. 
• Maintain awareness of the hotels key competitors’ financial performance, of their client interaction, their key account base and corresponding rates and any property developments. 
• To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel on monthly basis or when required 
• Carry out Sales Trips to all business areas as specified both domestically and internationally as required. 
• To carry out any other reasonable duties that may be required/attend & assist with in-house marketing activities. 

Assist the Sales Management Team in the following: 

• Establish on-going On Job Training Programs within the department to meet Brand and Service Standards.  Use Department Procedure Manuals as a base for all service procedures training. 
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals. 
• Effectively use the guest feedback to improve product and service delivery. 
• Openly communicate with staff ensuring 

Systems & Procedures 

• Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures. 
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals. 
• Complete all duties, and ensure a concise hand over. 

Customer Relations 

• Provide efficient, friendly and professional service to all guests. 
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction. 
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise. 
• Work together with trust so that colleagues and management meet the goals of the department/Hotel. 
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency. 
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel. 
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’. 

Qualifications

• Minimum matric (grade 12)
• Proven sales experience with a strong track record of meeting or exceeding targets
• Excellent communication, presentation, and negotiation skills
• Demonstrated ability to build and maintain strong client relationships
• In-depth knowledge of sales techniques and customer service principles
• Proficiency in RFP and Microsoft Office Suite
• Strong analytical and problem-solving skills
• Results-oriented mindset with the ability to work independently and as part of a team
• Adaptability to changing market conditions and customer needs

go to method of application »

Job Description

A detail-oriented Sales and Marketing Coordinator to contribute to the achievement of sales and marketing targets by supporting Sales and Marketing Manager and coordinating sales site inspections. Supporting the Sales and Marketing department with administration duties. The Sales and Marketing Coordinator's responsibilities include supporting sales, coordinating with other departments, problem solving, handling administrative duties, budget tracker, Sales and client tracking, assisting the Sales Manager with rate contracts and tracking thereof.  Arranging extensive travel arrangement local and international for department.  Strong Admin skills required.  

Sales and Marketing Coordination: 

• Helping the Sales and Marketing managers to improve their productivity by contacting customers to arrange site inspections and ensuring all Managers have high-quality, up-to-date support material. 
• Handling urgent calls, emails, and messages when Director of sales and marketing is unavailable, answering customer queries, informing them of delays, issuing quotes, and scheduling and assisting with site inspection. 
• Following up on quotes and assisting with conversion. 
• Collaborating with other departments to ensure sales, marketing, queries, and events are handled efficiently. 
• Developing and maintaining online filing systems to maintain sales records, prepare reports, and provide financial information to the finance department. 
• Making the company's services as attractive to potential customers as possible. 
• Ensuring adherence to laws, regulations, and policies. 
• Innovate, implement and drive ACCOR local campaigns, events. 
• Distributing approval contracted rates, with client follow up and record or report keeping. 
• Assisting with any administration related functions.  
• Data & Report generating  
• Budget & accurate administrationAccorHotel 
• Rate contracting, reporting and documentation of data processing  

 Operational duties: 

• Maintain a thorough knowledge of the room locations, types of rooms, package plans and all hotel facilities 
• Conduct regular walk about and site inspections to familiarize with current hotel operational standards.  Report any concerns to the Sales Manager or Director of Sales and Marketing.  
• Be available to assist with site inspections for potential clients 
• Be available during busy periods to oversee events, which may be over weekends or late evening. 

Systems & Procedures: 

• Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures 
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals 
• Complete all duties and ensure a concise hand over 
• Train and familiarize yourself with all Accor Sales and Marketing related training, especially the mandatory trainings that are required for your position.  

Guest service and Employee Relationships: 

• Always Recognize and greet the guests first 
• Respond to any reasonable tasks as assigned by superiors 
• Provide efficient, friendly, and professional service to all guests 
• Guest needs and requests are anticipated and acted upon immediately in an efficient manner. Requests outside area of authority are referred immediately to the appropriate personal and followed up on to ensure the Guest is ultimately satisfied 
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction 
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise 
• Work together with trust so that colleagues and management meet the goals of the department/Hotel 
• Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency 
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel 
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers. 
• Colleagues and superiors of the hotel are always dealt with in a polite and helpful manner. Ensure good relationships are always kept with colleagues and superiors and report any personnel differences that may threaten the cohesion of the team and colleagues 
• Responsible for the acquisition and maintenance of all corporate/travel trade/leisure/government/niche/mice/international clients of the hotel, together with the Sales and Marketing Manager. 
• Listen to clients’ requirements and present appropriately to make a sale, negotiate the terms of an agreement and closing the sale 
• Cold call potential clients via telephone and emails and arrange meetings for new business 
• Regularly attend/host events where top clients and new clients are entertained  

Environmental and Social Responsibility: 

• Work closely with the hotel in participating where possible in community-based projects 
• Maintain awareness of new initiatives and the continuously growing social economic Program of the hotels  
• Assist with power and electricity usage by not having lights or any electrical appliance on that could be switched off when not in use 
• Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste 
• Actively participate in all social development drives with local communities and initiatives 
• Actively participate in the food & beverage waste program of the Hotel 
• Reduce the use of paper by not printing unnecessarily and recycle used paper 
•  

Qualifications

Skills & Qualifications

• Minimum matric (Grade 12)  
• 2+ years of experience in marketing, sales coordination, or a similar role.
• Strong Administration skills
• Strong analytical and problem-solving skills.
• Excellent communication and organizational abilities.
• Ability to multitask and manage multiple projects simultaneously.