Administration Officer Property Sales at Nedbank

Job Purpose

To liaise with all estate agencies and drive the distressed property sales process in order to minimize Nedbanks losses and so contribute to the achievement of the strategic priorities.

Job Responsibilities

• Facilitate the payment of fees due to panel agencies by processing invoices within stipulated deadline.
• Achieve results cost effectively by using resources prudently at all times. 
• Build a collaborative relationship with Relationship Agents by providing property details in a timely manner.
• Understand Relationship Agent needs by communicating through e-mail or informal office interactions and responding to requests.
• Eliminate unnecessary delay in the processing of panel agent invoices by interacting with Finance Officers to determine exact requirements.
• Ensure smooth flow of conveyancing process by responding appropriately to estate agency requests and facilitating transfer of information between agencies and Relationship Agents or Conveyancing Attorneys.
• Ensure that offers to purchase meet quality standards and comply with legislation by giving timely feedback to Relationship Officers about necessary improvements.
• Ensure that property is allocated and accepted as quickly as possible and, where necessary, is re-allocated to alternative attorneys by minimising risk of selling properties below market value through following process.
• Adhere to finance requirements by processing invoices according to stipulated procedures.
• Identified and resolve work obstacles by evaluating process efficiency and modifying process when necessary.
• Minimise risk of wasted resources by understanding the value of resources and utilising the resources with respect.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management, department, and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
• Ensure that database of offer to purchase is current and accurate by auditing submitted offers to purchase against prescribed standards and checking quality within prescribed turnaround times.
• Maximise time to market distressed properties and so ensure best possible market value price is met by ensuring that allocated properties are accepted by estate agencies or re-allocated within service level agreement timelines.
• Ensure that sales are concluded as quickly as possible by following-up with estate agency head offices regarding bond approval status and informing conveyancing department of approved bonds.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that Management are always updated on what progress have been made towards targets and provide projections weekly how we are tracking against these targets that have been set.
• It is imperative that excellent knowledge is maintained around what the requirements and processes are around the conveyancing of property

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• Estate Agent Certificate.
• Paralegal: Property Law & Conveyancing Certificate

Minimum Experience Level

• 2 -3 years’ experience in administration
• Technical / Professional Knowledge
• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills

Behavioural Competencies

• Collaborating
• Initiating Action
• Stress Tolerance
• Work Standards
• Managing Work
• Quality Orientation