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Bidvest International Logistics brings the world to you through flexible and innovative end-to-end supply chain management. We are a leading global transport and logistics company from South Africa, with a 110-year record of client satisfaction. Our people are at the heart of what sets us apart. We value being a trusted partner to our clients, and we strive ...
Job Purpose
The successful encumbant will be responsible for Africa Agent performance and relationship management, including identifying and addressing potential risks related to shipping, customs, documentation, or other logistical challenges in the Africa tradelanes.
He/she will keep the business up-to-date with African countries' trade regulations, customs laws, and import/export requirements, keep track of market trends, competitor strategies, and changes in African trade, problem solving, and support operations with route optimization
Qualifications & Experience
Qualifications:
- Matric / Grade 12 essential
- Tertiary qualification in International Supply Chain essential / a degree qualification relevant to industry
- Management post-graduate qualification wil be advantegeous
Experience:
- At least 5 years management experience
- At least 5 years relevant experience in the clearing and forwarding industry, with a focus on African trade
- In-depth knowledge of trade regulations, customs procedures, and logistics in the African region
- Proven experience in business processes design and implementation
- Commerial expertise including: agent management
- Africa Risk management experience will be advantegious
Key Responsibilities
Africa Agent Network Management:
- Facilitate the signing up of additional agents where necessary
- Cultivate strong relationships with agents by fostering trust and cooperation
- Define relevant KPIs to measure the performance African agents
- Set up a system to regularly evaluate the performance of African agents
- Have regular engagements with African agents to foster continuous improvement
- Facilitate dispute resolution between agents and the operations teams
- Maintain open and regular communication with African agents.
Risk Management
- Ensure the African agents stay up-to-date with international trade regulations, customs laws, and shipping requirements in their countries and they share those updates with BIL in order to avoid potential delays or penalties
- Identify and address potential risks related to shipping, customs, documentation, or other logistical challenges
- When issues arise, such as delays, damages, or disruptions in the supply chain, find solutions promptly and efficiently
Collaboration on pricing strategy
- Collaborate with sales, operations, and Trade Lane to ensure that Africa pricing strategies align with business objectives and profitability targets.
- Collaborate on pricing strategy development considering market dynamics, competitive landscape, and customer demands
- Conduct regular market research and analysis to monitor competitor pricing, identify emerging trends, and make data-driven pricing decisions
Client Management
- Understand client-specific Africa trade needs, and sipport Business Development and Operations to provide effective solutions to meet their requirements
- Managing information and Reporting
Skills & Competencies
Knowledge:
- Strong leadership and managerial qualities
- Supply Chain knowledge will advantageous
- Excellent communication and negotiation skills to interact with clients and various stakeholders
- Strong proven working knowledge of International Forwarding and clearing industry with a focus on African trade
- Must be numerate
- Must be familiar with African customs processes
Skills:
- Agent relationship management
- Well - developed inter-personal skills coupled with expert written and verbal communication
- Excellent negotiation skills
- Sound Planning and organisational skills
- Ability to manage and work under pressure
- Customer (internal and external) centric
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Ability to draft comprehensive reports, inclusive of EXCO reports
- Must have a high level of emotional intelligence
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