After Sales Business Developer (Modderfontein) at MAN Automotive (South Africa) (Pty) Ltd

Description

• Ensure Parts Sales and distribution of all MAN related Parts, Services are increased.
• Maintain Contribution Margin by offering correct discount structures to dealers and fleet customers.
• Ensure Dealer Targets are met on a monthly and quarterly basis.
• Initiate all offerings to Key Account customers and maintain an approach to get back lost business.
• Consult the customer in the business by simplifying and improving it from an MAN perspective.
• Service existing accounts, obtains orders, and establishes new accounts.
• Inform management by using the CRM Tools, and submitting activity and results reports.
• Monitor competition by gathering current marketplace information on pricing, products etc.
• Recommend changes in products, service, and policy by evaluating results and competitive dealers.
• Resolve customer complaints by investigating problems; developing solutions.
• Expedite the resolution of customer problems and complaints.
• Study existing and potential volume of dealers.
• Provide historical records by maintaining records on area and customer sales.
• Promote from existing and prospective customers through a relationship-based approach.
• Develop clear and effective written proposals/quotations for current and prospective customers.
• Promote and sell MAN product range by regular telephone contact with customers.
• Analyze the market’s potential and determines the value of existing and prospective customers.
• Supply management with oral and written reports on customer needs.

Requirements

Qualifications:

• Grade: 12 Matric Certificate
• Relevant After Sales qualification

Skills:

• Computer Literate
• Work well under pressure and maintain good customer relations.
• Work independently though being a team player.
• Willingness to travel extensively.
• Attend training courses, ensuring that they contribute and successfully pass.
• Maintain an air of quiet confidence.
• EC or EC1 drivers license.
• Good communication (oral and written) & interpersonal relations skills.
• Reliable, performance oriented and self-motivated.
• Ability to meet deadlines.
• Customer focused with a results driven approach.

Experience:

• Experience in a similar role in the automotive industry - 5 years