Airport Management Centre Representative (DBN) at FlySafair

Description

• Monitor the daily operational plans as shared by OCC;
• Distribute information regarding planned issues, and service provider’s constraints /shortages;
• Cross-check daily movements against the ACSA parking bay list;
• Monitor the Apex system to detect any abnormalities, possible delays and bay changes;
• Analyse any aircraft technical problems;
• Responsible for communicating ETA’s to service providers to meet SLA agreements;
• Responsible for Performance Monitoring i.e. OTP;
• Provide input and agree on KPIs;
• Monitor deviations;
• Negotiate best solutions towards bay/gate allocations as per FlySafair’s preference;
• Provide a comprehensive end-of-shift handover;
• Review trends and any non-conformance or deviations within the reports and engage with stakeholders to close the gaps;
• Follow up with service providers if services are not in the bay as per SLA standards;
• Participate in communications where input is required, internally and externally.

Requirements

• Grade 12 or equivalent;
• 2-4 Years Airport operational experience;
• Previous AMC experience;
• Willingness to work longer than normal office hours;
• Good understanding of operational requirements;
• Excellent understanding of functioning and decision making during IROPS;
• Excellent communication skills;
• Solid computer literacy;
• Excellent telephone, email and radio etiquette;
• Good decision-making skills;
• Good time management skills;
• Conflict resolution skills.