Analyst, Business Administration at Mastercard

Overview – Role Purpose & Role Focus Areas

Reporting to the SA Division President, the Primary Purpose of the role of Specialist, Business Support, SA, is to support the SA DP and the wider SA Management Team in the effective execution of the overall SA Business Agenda.

Towards the aim of effective execution, the primary role focus areas will comprise 3 main pillars:

• Providing Support in Establishing an Analytics-based Commercial Mindset. 40% of role responsibilities
• Helping to driving Efficiencies across Key Activities and Processes. 40% of role responsibilities
• Providing Administrative Support as required 20% of role responsibilities

Role Responsibilities

• Providing Support in Establishing an Analytics-based Commercial Mindset:
• Together with Country/Cluster teams, SA Finance and SA HR, ensure all SIP Objectives are well thought through, with the aggregation of these plans leading to SA meeting and potentially exceeding on delivery of the overall business targets.
• Together with the MEA Business Analytics Unit, in-market Sales/Business Support, and SA Finance, create and disseminate detailed portfolio/account level analytics to drive SA sales performance, ensure timely tracking of performance against agreed SIP KPI’s, and execute real time corrective actions.
• Together with SA Marketing, Cluster/Country leads, and SA Finance, implement rigorous processes that drive efficient analytics-based utilization of SA A&M budget, CBA and Syndicated Marketing funds, and ensure effective monitoring and post activity evaluation of each major initiative.
• Together with SA Finance, Account/Country/Cluster leads, and SA Market Development leads, provide support in managing a rigorous monthly/quarterly process of regular performance reviews of key partner CBA’s and strategic merchant agreements to drive best in class financial returns.
• Together with SA Finance, Country/Cluster Leads, and the relevant support functions/verticals, drive cost management excellence, Division-wide cost efficiencies, and recommend/coordinate the execution of specific cost-efficiency initiatives.
• Jointly, with the execution team/s, provide regular performance updates, and appropriate escalations when necessary, to enable the company to take timely corrective action and remove execution obstacles.
• Helping to driving Efficiencies across Key Activities and Processes.
• Support in the coordination and management of the different SA business forums. These comprise, but are not limited to; a) SA Management Team Meeting (MMTM), b) SA Marketing Governance Forums (MMGF), c) SA Deal Pipeline Review (MDPR), d) SA Merchant Review Forum (MMRF), and e) any other forums that are added from time to time.
• Support in the preparation and delivery of post meeting actions across the following forums; a) SA Division Reviews (MDR) with SA DFO, b) MEA OPCO – jointly with MEA Strategy Team, c) MEA HR Committee – jointly with SA HR, and d) any other forums that are added from time to time.
• Across all forums, put in place a consolidated action tracker that is regularly monitored, reviewed, and followed up on, to ensure effective delivery by each action owner.
• Together with the MEA Head of Sales Excellence, support in the effective implementation of sales processes and disciplines across SA; such as prospecting, wallet sizing, account planning, pipeline management, System of Knowledge (SOK), expert sales elevator pitches, and structured RFP responses for Mastercard assets and solutions, amongst others, to ensure that the SA Sales teams operate with a consistent, structured, and focused approach that delivers strong commercial outcomes.
• Together with SA HR, MEA Talent Management, and Country/Cluster Leads, support in driving improvements in sales effectiveness, sales capability and sales process efforts across SA through a rigorous performance evaluation and development plan, and the effective utilization of strong financial and non-financial recognition programs.
• Own the SA Management Information and data, competitive benchmarking reports, ad-hoc requests for analysis, weekly and monthly reporting, and responses to ad-hoc information requests from senior regional and global stakeholders.
• Support in carrying out comprehensive functional process mapping, identifying efficiency related areas of improvement, development appropriate recommendations, and leading process re-engineering initiatives to drive efficiencies.
• Work closely with Risk & Franchise Development to ensure compliance with the necessary policies and processes covering risk self-assessment, effective and timely escalations, issue aging and closure, business continuity management, etc.
• Providing Administrative Support as required
• Together with SA Marketing/Comms Cluster/Country leads, and SA Finance, support in the preparation, execution, and effective management of an annual SA customer engagement event plan.
• Together with the Account Leads, manage the SA DP external customer engagement plan, in support of the overall business agenda in each market. Ensure quality advance meeting preparation are in place well ahead of each meeting, personalized post meeting communication is done, and subsequent meeting agreed actions are tracked to quality and timely execution.
• Manage and co-ordinate monthly team events and meetings. Organize and co-ordinate any office event arrangements (e.g. Workshops, Conferences, Seminars)
• Serve as administrative liaison to others within and outside the company.
• As required, provide support on a variety of Administrative matters such as agenda management, meeting coordination, travel logistics planning, amongst others.

Key & Core Competencies

• Consulting Skills: Analytical ability that uncovers relevant insights; Knowledge of applicable analytical tools & techniques; Understanding of financial modeling and business process re-engineering; business plan development and business case modeling.
• Communications/Presence: Ability to clearly/credibly articulate own work verbally/in-writing, and demonstrate active listening.
• Team Contribution & Engagement Management: Work well with peers, internal customers, and external partners; Proactive collaboration with and support to the functions/verticals, Professional maturity in responding to coaching/performance feedback.
• Internal Stakeholder Management: Establish rapport with Account Leads/Country Managers across SA, and Global functions across wider MCW world.

Education, Qualifications And Experience/Skills Requirement

• Undergraduate degree, MBA - desirable
• Excellent analytical skills
• Excellent verbal and written communication skills
• Ability to work on a team or independently
• Ability to multi-task in a fast-paced, deadline-driven environment
• Strong decision-making and problem solving skills
• Advanced Word, Excel, PowerPoint and Outlook skills
• Attention to detail
• Languages: English – Mastery, Arabic and French – desirable

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.