Application Specialist IT at The Shoprite Group of Companies

Purpose of the Job    

• To plan, manage and support Digital IT projects and perform all support activities within the specified delivery team.

Key job objectives include:

• To plan and manage all activities within the area of technology and within his/her responsibility
• To ensure timely and effective communication with the project team, the project stakeholders and the business support users
• To effectively manage the day to day IT operations within the specified area
• To efficiently manage vendor relationships and deliverables within the specified IT environment

Job Objectives    
1. To plan and manage all activities within the area of technology and within his/her responsibility:
Manage re-active tasks

• Planning, managing and controlling tactical projects within the specified environment
• Managing Third-Party software releases
• Software configuration
• Manage project dependencies, team and stakeholder relationships as it relates to the project
• Co-ordinate and integrate activities across multiple functional lines
• Provide back-up to relevant managers

2. To ensure timely and effective communication with the delivery team, stakeholders and the business support users:

• Manage user expectations through regular communication with the user group
• Liaise with other managers within the business

3. To effectively manage the day to day IT operations within the specified area:

• Monitoring and following up of all open service desk calls
• Identify and resolve any support call trends
• Handle any relevant support issues
• User Support in the specified area
• 2nd Level Support for the specified area; support for 1 st level support on the service desk
• Train 1st level support

4. To efficiently manage vendor relationships and deliverables within the specified IT environment:

• Manage software bug list with vendors
• Vendor call management
• Manage SLA with vendors
• Schedule change requests with vendor

Qualifications    

• IT-related Diploma
• IT-related Degree (desirable)

Experience    

• 5 years experience within IT Application specialist position (essential)
• 2 years experience in a Retail industry (desirable)
• 3 - 5 years of Digital experience (essential)

Knowledge and Skills    

• 2 years broadly skilled in information and communication technology (essential)
• 2 years Knowledge of all stages of Digital systems development from specification to implementation (essential)
• Exposure to vendor management (desirable)
• Exposure to Project Management (desirable)
• Change management (essential)
• Working with a software development team (essential)

Job related skills:

• Problem solving skills (essential)
• Interpersonal skills (essential)
• Communication skills (essential)
• Project management skills (desirable)
• Google-Suite (desirable)
• Agile/kanban (desirable)
• SQL (desirable)