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  • Posted: Aug 2, 2021
    Deadline: Not specified
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  • The Shoprite Group of Companies, Africa's largest food retailer, operates 2,653 outlets in 15 countries across Africa and the Indian Ocean Islands and reported turnover of R71.297 billion for the six months ended December 2016. The Company's headquarters are situated in the Western Cape province of South Africa. Shoprite Holdings Ltd is a public company li...
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    Application Specialist IT

    Purpose of the Job    

    • To plan, manage and support Digital IT projects and perform all support activities within the specified delivery team.

    Key job objectives include:

    • To plan and manage all activities within the area of technology and within his/her responsibility
    • To ensure timely and effective communication with the project team, the project stakeholders and the business support users
    • To effectively manage the day to day IT operations within the specified area
    • To efficiently manage vendor relationships and deliverables within the specified IT environment


    Job Objectives    
    1. To plan and manage all activities within the area of technology and within his/her responsibility:
    Manage re-active tasks

    • Planning, managing and controlling tactical projects within the specified environment
    • Managing Third-Party software releases
    • Software configuration
    • Manage project dependencies, team and stakeholder relationships as it relates to the project
    • Co-ordinate and integrate activities across multiple functional lines
    • Provide back-up to relevant managers

    2. To ensure timely and effective communication with the delivery team, stakeholders and the business support users:

    • Manage user expectations through regular communication with the user group
    • Liaise with other managers within the business

    3. To effectively manage the day to day IT operations within the specified area:

    • Monitoring and following up of all open service desk calls
    • Identify and resolve any support call trends
    • Handle any relevant support issues
    • User Support in the specified area
    • 2nd Level Support for the specified area; support for 1 st level support on the service desk
    • Train 1st level support

    4. To efficiently manage vendor relationships and deliverables within the specified IT environment:

    • Manage software bug list with vendors
    • Vendor call management
    • Manage SLA with vendors
    • Schedule change requests with vendor

    Qualifications    

    • IT-related Diploma
    • IT-related Degree (desirable)

    Experience    

    • 5 years experience within IT Application specialist position (essential)
    • 2 years experience in a Retail industry (desirable)
    • 3 - 5 years of Digital experience (essential)

    Knowledge and Skills    

    • 2 years broadly skilled in information and communication technology (essential)
    • 2 years Knowledge of all stages of Digital systems development from specification to implementation (essential)
    • Exposure to vendor management (desirable)
    • Exposure to Project Management (desirable)
    • Change management (essential)
    • Working with a software development team (essential)

    Job related skills:

    • Problem solving skills (essential)
    • Interpersonal skills (essential)
    • Communication skills (essential)
    • Project management skills (desirable)
    • Google-Suite (desirable)
    • Agile/kanban (desirable)
    • SQL (desirable)

    Method of Application

    Interested and qualified? Go to The Shoprite Group of Companies on shoprite.erecruit.co to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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