Area Manager (Retail) - Durban at Hollywoodbets

You Bring

• Valid Driver’s License.
• 5 years Management Experience

A Bonus To Have:

• Diploma/Degree in Management.

What You’ll Do For The Brand:

• Develop and implement plans to attain forecasted growth/other targets.
• Review branch locations and possible relocation options where applicable to ensure maximum returns.
• Communicates financial targets to each branch and measure branch performance.
• Plan for growth in resources through identifying a pool of candidates that can be drawn from if there is a need.
• Budget management. Review the regional costs by scrutinizing each branch’s cost and identifying irregularities and trends.
• Conduct regular visits to all the branches in your area.
• Ensures branches operate optimally through sound people management. This includes recruitment, on-boarding and training, payroll, clockwatch- time and attendance, and other such procedures as well as implementation of performance management and disciplinary procedures. Ensures that branch team leaders/managers implement the set procedures timeously.
• Partners with marketing to ensure branches reach their intended financial targets.
• Ensures all new team member have received the necessary training before they start.
• Arranges regular meetings with the Branch TL or Manager/s to discuss targets, business challenges and resolutions thereof.
• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
• Ensuring Branches are compliant with legislative requirements.
• Reduce and resolve audit queries.
• Ensure branch facilities, building and equipment is well maintained. Ensure all branches are neat and tidy, according to the Hollywood standard. Performing branch inspections to ensure compliance with legislation and Hollywood standards.
• Daily reporting.
• Reporting on areas as and when required/requested.
• Ensure pro-active approach in providing timeous feedback to requests