Assessor: Digital Motor at Old Mutual South Africa

Job Description

Role Overview

• As an Assessor:  Motor, you would be Responsible for Provide a Digital Assessment Function, focusing on Motor claims, The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, service providers) and settlement of claims within a delegated threshold and according to contract conditions.

Minimum Requirements

• 2 years Experience, automotive mechanic, automotive body repairer or automotive spray painter experience or Vehicle Damage Quantification Qualification (VDQ) with two years’ experience
• 5+ years motor assessing experience.
• Qualified automotive mechanic or automotive body repairer (advantageous)
• Audatex/Abuntex
• VDQ Certified min Practicing member
• System Knowledge on the following:
  • Online systems
  • BPM
  • TIA
  • ICE
  • Audatex / Abuntex

Principle Accountabilities

• Assess damage against a provided or requested quotation
• Decide whether to replace, repair part or use CAP Parts when warranty has expired
• Negotiate telephonically with ABR using photographic evidence
• Generate claims report
• Communicate and negotiate with the client and/or intermediary
• Determine Retail value of vehicle and extra’s(specified) for settlement
• Authorise for repair or cash settlement
• Make notes on systems, process claims and upload documents
• Responsible for additional requests and to sign off the final quantum (FRC)
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders relationship managers, claims committee and underwriters, within the agreed time frame
• Accountable to handle for the following claim types:
• Driveable non structural and major structural
• Non drivable claims
• Fast track
• Radio equipment and locks
• Accessories, tyres, rims
• Cosmetics
• Screening of merits
• And other claims/responsibilities as specified by your Team leader/Manager