Assistant Regional Operations Manager at World Sports Betting

Purpose: 

• To assist the Regional Manager and National Operations Manager in overseeing of multiple WSB branches in a particular region, ensuring efficiency, profitability, compliance as well as the general management of the branches.

Essential Functions:

Cash Monitoring: 

• Monitoring all daily cash reconciliation documents in their allocated region, and ensuring that all entries are accurate and legitimate, by matching all entries with the relevant source documents. 
• Verifying the physical cash count displayed on the daily cash reconciliation at all outlets at least once weekly, and signing this off physically as well as electronically via an audit report. 
• Reporting any financial irregularities to management immediately. 
• Conducting random cash draw counts on employees whilst at the branch, in order to ensure that they balance throughout the day. 
• Ensuring that the banking sheets submitted match actual amounts deposited. 
• Monitoring cash levels within the branch, and reporting threshold breaches to management. 

Manage Staff:

• Responsible for branch managers and the monitoring of their performance.
• Actively communicate with marketing management ensuring roll-out of all promotions and all marketing material in the branches.
• Communicating with all branch managers regarding any branch related changes to ensure that branding, procedures and branch systems are consistent and run fairly throughout the province.
• Issue warnings as per the code of conduct to subordinates. 
• Assist in interviews for all branch management & betting clerk candidates. 
• Assist with the final review on all branch KPI’s for branch management.
• Assist in oversee disciplinary hearings & outcomes. 

General: 

• Ensuring all filing is up to date and in order. This would include, but would not be limited to; (FICA documents for the relevant clients, daily cash reconciliation files, staff files, LPM files, ICP files, branch rules, and terms and conditions).
• Conducting a weekly stock audit of all items within the branch to reduce shrinkage. This would include, but not be limited to items such as (cleaning materials and consumables, A4 paper, till rolls, all electronic equipment, stationery and clothing). 
• Collecting all branch paid and cancelled tickets, as well as cancelled ticket forms and delivering them to head office daily, where they are then audited by the regional ticket checker/s.
• Conducting a sample audit of branch bets laid, to make sure that all bet limits, and bet limit protocols are adhered to in order to minimize the risk placed on business assets, and to mitigate unnecessary financial losses.

Licensing: 

• For all licensing reporting, it is essential to continuously update the compliance department:  
• Ensuring all cashiers and managers have been registered with the relevant authorities, and that licenses are up to date.
• Taking fingerprints and submitting these for the purposes of conducting criminal background checks.
• Ensuring all bookmaker licenses, LPM licenses and liquor licenses are up to date and displayed where necessary. 

Reporting: 

• Essential to the regional auditing function is the ability to compile reports and send the necessary information to the regional manager, as well as other departments allowing them to plot a course of corrective action. 

Branch Visits:

• At least 2 branch visits daily and each branch must be visited once a week.
• When visiting a branch, a thorough report must be compiled. 

Operational Management Meetings:

• To review, assess, and provide feedback on all meetings held by branch management. Oversee the organization of these meetings and propose next steps. Meetings will include meetings with branch managers, as well as meetings between branch employees and their branch managers. 
• Conduct monthly meeting with branch management, provide minutes, and follow up on and report on all outstanding issues. 
• Provide feedback to Regional Management on branch issues as well as progress made on a weekly basis on all meeting items.

Policies:

• Assist the Regional Manager in the implementation of policies and procedures.

Outlets:

• To liaise with all branch managers on a day-to-day basis, in order to ensure that branches are running smoothly at all times.

Suppliers:

• The primary responsibility in this role will be the adherence to the procurement policy and limits put in place by the company, and getting the relevant sign off from superiors where necessary. 
• To liaise with suppliers and procurement, consolidating purchases where possible, therefore securing the best service and product rates. 
• Dealing with suppliers, and committing to supplier changes where needed.

Responsibility to Executive Management:

• To ensure that all changes made by executive management are implemented in the branches.
• Provide monthly feedback to executive management regarding branch turnover, profitability and resource expenditure. Suggestions must be made where necessary. 
• Any other task required by executive management (Ad-Hoc).
• To act as a leader amongst subordinates, and create a culture of positivity and hard work. 
• All decisions made in this role need to be in the best interests of World Sports Betting, and the effect of brand perception on all decisions needs to always be kept in mind.

Company Vehicles:

• Adhere to the company policy for vehicle usage. 

Skills, knowledge and other requirements:

• Attention to detail and high level of accuracy.
• Must have a valid South African driver’s license. 
• Excellent organizational skills. 
• Excellent financial management skills. 
• Excellent verbal communication and report writing skills. 
• Excellent interpersonal skills. 
• Ability to work under pressure and handle multiple tasks simultaneously.
• Ability to work with a team. 
• Strong ethical standards and a commitment to maintaining confidentiality and integrity.
• Willing to travel. 

Requirements: Experience, Education and Other:

• Grade 12 (matric certificate required); 
• Tertiary education (an advantage);
• 2 – 3 years of experience in a same and / or related role;
• Previous experience in a betting company.