Associate Engineer Graduate at Mimecast

Mimecast prides itself on the highest levels of customer service both to our internal and external community. The Service Delivery department is a global team which plays a vital role in delivering business value proposition to Mimecast customers; easy accessibility by customers and providing quality support.
This position requires someone that has had training and interest on TCP/IP networking and internetworking, messaging technologies and messaging security technologies.
The candidate must be self-motivated and self-sufficient to be able to work under pressure, should be willing to learn and absorb knowledge quicker, has high propensity to change and is confident enough to receive and provide feedback.
Key Responsibilities

• Work with the entire US Service Delivery team to provide support to our US and worldwide customer base
• Triage inbound customer support phone calls and identify those that can be quickly resolved
• Work collaboratively with senior staff to quickly assess and respond to email based support queries prior to escalation
• Maintain detailed case history and escalate issues appropriately
• Work with and provide exceptional support to Mimecast partners and resellers

Skills Requirement

• Excellent verbal and written communication skills that can be used to explain technical concepts to customers.
• Detail oriented individual that enjoys the challenge of a fast-paced environment.
• Desire to grow email and networking knowledge and kickstart a career at a cutting edge SaaS innovator

Qualifications
Essential Qualification/s:
The successful graduates must have completed the following in the last 2 years:

• Degree or diploma in IT
• MCSE, MCTS, MCITP, A+, N+

Essential Personal Characteristics

• Energetic and enthusiastic
• Goal and solutions orientated
• Passionate about Technology
• Passionate about learning and self-development
• Resilient, Adaptable and flexible
• Well spoken
• Professional and presentable
• Curious and sharp problem solving
• Self-manage
• Customer Service orientation
• Ambitious, Humble and people smart