ATS Tower Supervisor: FAOR at ATNS

Major Activities 

Service Excellence

• Supervise in real-time air traffic services to ensure established safety and efficiency standards are met or exceeded.
• Ensure that service delivery complies with South African Civil Aviation Regulations, Technical Standards, and ICAO's Standards and Recommended Practices.
• Investigate and respond to any instances of non-compliance, ensuring corrective actions are implemented promptly to maintain service integrity.
• Provide air traffic control service in line with the requirements of own license.

Pre-Shift Preparation and Staff Readiness

• Conduct comprehensive pre-shift briefings to update staff on pertinent information and operational considerations for their upcoming shifts.
• Verify the readiness of staff, ensuring they have signed on, completed pre-briefings, and are fully aware of any current or anticipated issues that may impact service delivery in real-time.
• Confirm that all staff members are appropriately licensed, and their competencies are in line with the proficiency framework requirements.

Operational Efficiency

• Balance workloads during shifts by rotating staff, particularly between high-traffic and low-traffic periods to enhance overall operational efficiency
• Encourage continuous professional development among staff to ensure consistent high level of service delivery.

Operational Coordination and Communication

• Act as the primary coordinator for addressing unserviceability, liaising with relevant departments such as the FRC, IT, and Airport Authority, in real-time to minimize service disruptions.
• Diligently manage logs related to unserviceability, including completing NOTAM Requests and maintaining detailed Occurrence Log entries.
• Participate in daily and ad hoc CAMU CDM teleconferences and other relevant briefings to stay abreast of essential information and developments
• Engage in tactical-level coordination with other sectors and the CAMU for effective air traffic management, including managing FUA approvals and disseminating critical information to ATCOs on duty.

Safety and Quality Assurance

• Implement robust safety measures through real-time monitoring of air traffic control service, including immediate provision of relief for ATCOs in the event of a safety incident, and to maintain operational safety in real-time.
• Participate in safety event investigations and coordinate with the Watch Manager for any delegated tasks.
• Oversee accurate and timely documentation of safety events, ensuring records are generated promptly while details are still fresh.
• Promote a "Just Culture" that focuses on learning and continuous improvement, rather than punitive measures, leveraging safety event recordings for training and development purposes.
• Maintain personal operational proficiency, especially in validated positions, to enable the provision of optimal guidance and air traffic service provision.
• Ensure that service delivery complies with South African Civil Aviation Regulations, Technical Standards, and ICAO's Standards and Recommended Practices.
• Investigate and respond to any instances of non-compliance, ensuring corrective action is implemented promptly to maintain service integrity.
• Provide information and/or participate in investigations of safety events and ensure accurate and timely reporting.
• Implement and monitor compliance with all relevant standards, regulations, and processes.
• Mitigate and report identified risks to ensure effective management thereof.
• Develop and maintain sound relationships with relevant key stakeholders within the scope of real-time service delivery, e.g. other air traffic service sectors, RUS, CAMU, technical support etc.
• Coordinate with internal and external stakeholders regarding real-time efficient service delivery and participate in the daily service delivery management meeting.
• Engage in real-time adaptation of Air Traffic Management service delivery to meet client needs and expectations.
• Maintain open and effective communication channels with all relevant parties.
• Supervise air traffic service personnel on duty taking into account Operations and Human Capital policies, processes and practices
• Monitor the time and attendance of personnel on duty, and report deviations to Watch Manager who will take appropriate action.
• Monitor output or performance of personnel on duty and take immediate action to restore appropriate delivery level and/or support personnel on duty as required.
• Foster a culture of safety and high performance among the team.
• Handle personnel issues and coordinate with the Watch Manager for required action.
• Support OJTI activities to ensure effective training.

Minimum requirements

Minimum Qualifications

• Grade 12
• Grade 1 Instructor qualification (5 years)
• Relevant ATS rating and current validation in applicable discipline
• Train-the-trainer course 

Minimum Experience

• Minimum 5 years’ work experience in the Air Traffic Services environment
• Experience in the management or supervision of people will be an advantage