Audiologist at CLS Human Capital Specialists

JOB PURPOSE

• Hearing experts will provide high-quality counselling and remote care to a hearing care programme being provisioned to service the market in the United States.
• They will ensure that clients understand the effects of hearing loss, and counsel them through the options available to them in terms of hearing care. Once a client of the Hearing Aid company, the client will be assisted remotely via video and voice calls, with the Hearing Expert troubleshooting issues with hearing aids remotely and making suggested changes and tweaks to the settings and functioning of the hearing aids for the client.

REQUIREMENTS
Minimum education (essential):

• B. Communication Pathology in Audiology

Minimum education (desirable):

• M. Communication Pathology in Audiology

Minimum applicable experience (years):

• 1-3 years

Required nature of experience:

• Sale and fitment of hearing aids
• Troubleshooting regarding hearing aid client experience
• Fine-tuning of hearing aid settings
• Customer relations and relationship management
• Technical support (hearing aids and apps connected to hearing aids)
• Administration and client record management
• Working within a digital environment

Skills and Knowledge

• Telephonic sales experience and high conversion rates
• Excellent English skills
• Conflict management
• Excellent communication ability and oratorship

The following experience would be advantageous:

• Working in a call centre or in sales
• CRM system (Salesforce in particular) experience
• Ease of use with video calling
• Cold Calling experience