Barista at Coffee Importers and Roasters Organisation (CIRO)

Job Specification:

Key Performance Areas:

• Greet (walk to guest) and serve every PERSON that enters through the coffee Bar / reception area – especially guest reporting to reception.
• Keep a vibey, light and coffee passionate atmosphere at all times
• Once a customer enters the coffee bar area, you must turn and make eye contact and greet the customer by requesting the drink order. Never turn back to customer.
• Always have all equipment ready for service.
• Ensure that all beverages are ALWAYS served according to the specified method for each drink.
• Ensure that equipment is checked and maintained on weekly basis.
• Smoothie and juice machines are cleaned and maintained on weekly basis.
• Keep the guest counter free of dirty cups/cloths/trays/sugar sachets etc. at all times.
• Wipe the guest counter.
• Keep the guest coffee shop tables clean at all times.
• Keep the beverage preparation counter clean at all times.
• No dirty crockery in the washing basin for longer than 5 minutes
• Replenish the crockery and cutlery within half an hour
• Ensure the floors are free of large waste items (paper/sugar sachets/stirrers).
• Clean out the dustbin twice a day – if necessary
• No clutter from the technician team may

 Product and Equipment control

• Ensure that sufficient product is available in the coffee Bar at all time
• Order timeously for product to arrive – Coffee Bar should never be out of product
• Take Equipment and Product stock every day at 15:30

Record Keeping

• Keep record of all product orders – system to be implemented for Coffee Bar
• Keep record of every drink served in the Coffee Bar

Qualifications and Experience:

• Matric
• Previous work experience as Barista or similar role
• Hands-on experience with brewing equipment

Competencies:

• Understanding others
• Being composed
• Attention to details
• Staying composed
• Maintaining productivity
• Be self-assured
• Recovering from setbacks