Bench Technician - Pretoria at Arjo

Position Description:

• The Bench Tech is required to support all IPC & PAC technical functions in the Gauteng region.  This will include but not limited to Servicing, Fault-finding/troubleshooting & Repairs on all IPC & PAC systems. Maintaining strong customer relations is essential during service intervals and repairs conducted at customer facilities. A High efficiency is required in turnaround times and in completing services & repairs to improve on customer satisfaction and maximize customer retention.

Essential Duties and Responsibilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirement list below are representative of the knowledge, skill, and/or ability required.
• Service & repair IPC & PAC equipment to full working capacity.
• Schedule and attend onsite customer services and repairs
• Fill in and complete job cards for any service repairs, warranties completed
• Prepare and regularly track service intervals for IPC  & PAC systems  
• Accurately diagnose and troubleshoot technical issues in a timeous manner.
• Plan trips to outline areas to service equipment and attend to service related queries.
• Maintain high levels of service and technical support to all customers
• Fill out service certifications for equipment serviced
• Ensure software calibrations are updated with latest  versions 
• Maintain adequate stock control management for planned repairs and services.
• Complete warranty repairs and provide inspection reports to QRC
• Complete field actions or as required by the quality team
• Maintain and follow up on warranty processors and procedures for all intended repairs.
• Assist with queries at hospitals and customer sites.
• Maintain good customer relationships
• Complete daily activity &  reports on a daily basis or as required by supervisor 
• Maintain company vehicle in good condition.
• Keep records on vehicle mileage and route planners
• Adhere to safety protocols and quality standards on all Arjo products.

Qualification (Knowledge, Skills and Abilities):

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Must be available to work night shift
• Minimum of Grade 12 or equivalent.
• Relevant tertiary qualification will be an advantage.
• Strong electronic & technical mindset.
• Basic computer literacy skills in MS Excel and Outlook.
• Valid driver’s license (Code 08/EB)
• Minimum experience in driving company vehicle of at least 2 years.
• Ability to work independently. Excellent time management skills.
• Excellent communication skills.
• Understanding of Arjo products will be an advantage
• Attention to detail.
• Customer Service Orientated.
• Organized.  
• Must be available to work overtime on adhoc basis
• Must be available to travel nationally when needed or required.

Skills and Attributes

• Energetic
• Team worker & player
• Excellent time management skills
• Solid business acumen
• Planning and prioritizing of tasks
• Adhere to deadlines, policies & procedures
• Punctual