Billing Team Leader at Kaelo

Job Description

The Billing Specialist is required to provide support in respect of end-to-end billing processes. They are responsible for the reconciliation and maintenance all Debtor accounts, ensuring accurate billing and 100% collection. Attending to and resolving all internal and external queries.

KEY OUTCOMES (not limited to) Level 4 and 5 process elements

Bill Clients:

• Invoice corporate clients for services offered ensuring they are billed correctly and in accordance with predefined quality assurance processes and standards
• Assist with the preparation of broker commission statements and the distribution thereof
• Follow up on outstanding payments in a professional manner
• Manage Payments Received:
• Allocate all payments received on the Bank statement to the correct client accounts

Reconcile Membership:

• Reconcile billing invoice and client payment schedule
• Reconcile monthly staff lists from corporate clients
• Reconcile and allocation of monthly payments
• Control the staff billing function in respect of activations, deactivations, billing, collections, queries and services

Manage Queries:

• To ensure that all billing queries are attended to timeously and accurately
• Respond to escalated queries
• Manage Reporting:
• Generate and prepare monthly reports
• Run corporate and broker reports
• Continuously Improve:
• Continually contribute to existing processes and procedures to enhance effectiveness, efficiency and performance cost control
• Identify problems relating to system errors and escalate to relevant department

Qualifications

SPECIAL REQUIREMENTS

• Accuracy and attention to detail
• Operate with integrity (high ethics)
• Customer centricity
• Ability to take initiative and work both in isolation and be a team player

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

Computer literate

Microsoft Access

Mathematical competence

Analytical

PREFERRED

Additional Information

Personal Attributes 

• Accountability
• Action Orientated
• Collaborative 
• Communication Skills 
• Simple Writing Skills 
• Manages Complexity
• Problem Solving Skills 
• Creative Thinking
• Decision Making SKills 
• Efficient and Effective Mindset
• Financial Acumen
• Planning and Organisation 
• Resilient and adaptive 
• Resourcesful
• Signancance and values orientated