Branch Manager - Alberton at Momentum Metropolitan Holdings Limited

To maintain client portfolio's through relationships and business retention.

What You're Going To Do

• Front-line external consultation between groups, brokers and Health Schemes.
• Liaise with Human Resources Executives, Payroll Teams and Senior Executives
• Ensuring the companies are updated in terms of Medical Schemes Act, Scheme rules and related legislation
• Ongoing Member education to groups on all Momentum Health Solutions administered funds.
• Assisting online companies with data input and the Web usage
• Presentation of schemes to companies
• Training of staff in companies
• Responsible for problem solving at all levels
• Written and verbal communication at both executive and member level
• One-on-one problem solving sessions on-site
• Assisting with reconciling of billing statements
• Management of relationships with brokers to ensure optimal service delivery to broker clients
• Relationships with key clients is positive and productive
• Relationships with brokers is positive and productive
• Queries and problems resolved accurately and timeously
• Training needs of clients are identified and addressed
• All statements are accurately and timeously reconciled
• Wherever possible and appropriate ensure that clients are using the on-line reconciliation function
• Reports are submitted timeously and are accurate
• The year-end process runs smoothly and is facilitated to ensure that clients are fully aware of all changes and options available to them.

What You'll Need

• Grade 12
• Tertiary qualification in marketing or related subjects an advantage
• Fluent in Zulu language is essential
• 4 years experience in the Medical Scheme Administration industry.
• Code 8 drivers licence and own vehicle essential
• Experience interacting at a senior level with / in companies an advantage.
• Experience in corporate relations, Broker relations and customer services essential.
• FAIS / RE accreditation would be an advantage
• Additional languages would be considered advantageous
• Wealth Management qualification an advantage

What Competencies You'll Require

• Excellent Communication Skills (verbal and written)
• Wealth Management qualification an advantage
• Good time management skills
• Planning and organizing
• Initiative and pro-active
• Creative problem solving
• Analytical thinking
• Work scheduling
• People skills
• Stress tolerance
• Accountability
• Accurate and precise
• Solution driven
• Self- motivated
• Good interpersonal skills
• Excellent problem solving skills
• Ability to work under pressure
• Team player but able to function alone
• Ability to meet deadlines.