Branch Manager - Bloemfontein at Motus Aftermarket Parts

• The purpose of the position is to manage sales, GP’s and marketing of PIA products to our customer base. To maintain good CSI and customer relationships. To ensure the smooth running of the Bloemfontein Branch.

Requirements:

• Grade 12
• Degree/ Diploma in Business management or Marketing would advantageous
• 3-5 years’ knowledge and experience of sales and marketing
• Clear criminal record
• Management Skills
• Customer Orientation
• Negotiation Skills
• Understanding of HR and IR policies and processes
• Excellent Communication Skills, both written and verbal
• Organizational skills
• Computer literate
• Administrative skills
• Analytical
• Coaching and mentoring

Key Performance Indicators includes, but not limited to.

Sales, Profitability and Cost Control

• Ensure that the department achieves Sales budget objectives by continuous examination of Sales, costings, and operating expenses.
• Manage the department efficiently.
• Maintain effective control of expenses in line with budget objectives
• Ensure that all outstanding debts are collected expeditiously
• Ensure that all part purchased are controlled and sold at a profit
• Review all pricing policies, labour rates, fleet discounts, parts pricing and all other Company and Factory Policies
• Monitor all warranty claim submissions and requisite credits, and take action as required

Customer Satisfaction

• Improve the quality of Customer Service and Retention by enhanced customer satisfaction.
• Improve Sales people skills by effective marketing and ongoing staff training.
• Manage customer complaints and effective solutions provided. Keeping records of these.
• Manage pricing and sales into the customer base.
• KAM management for Franchise Office.

Staffing

• Establish the levels of staff required to achieve budget
• Recruit, select and train staff
• Ensure that training standards are fully maintained so that future manpower requirements are covered
• Establish training needs, plan programmes and maintain records of training and costs thereof
• Conduct staff performance appraisals twice a year and ensure that action is taken on results thereof
• Conduct staff meetings

Marketing and Sales

• Draw up and initiate regional marketing plans.
• Instigate and operate advertising and promotional activities with Marketing, Product Management, Supply Chain and Warehousing department.
• Liaise with PM and SC to ensure adequate stock during promotional periods

Asset Control

• Ensure that premises and equipment and other assets are controlled and used effectively
• Establish adequate safety and security procedures to protect property and personnel
• Check all equipment for condition and accuracy of diagnosis

Housekeeping and Safety

• Ensure adequate maintenance of the service department
• Ensure adequate maintenance of tools, equipment and other materials
• Be familiar with the BSOPs and Delegation of Authorities/Limits
• Implement and ensure compliance with safety rules, legislation and environmental concerns
• Ensure that the general appearance of the department/branch is of the highest standard
• Ensure that all clerical functions within the department are carried out in accordance with policies
• Review with departmental activities and reporting structures

General

• Attend functions
• Perform any other reasonable duties which may be required
• Promote the SOP in all aspects of the operation

Closing Date 21 August 2023