Broker Regional Sales Manager: South at Momentum Metropolitan Holdings Limited

Role Purpose    

• The purpose of this role is to execute on Broker and SMA (Short-term Broker Relationship Consultant) Sales and Management Strategy in Western Cape, KZN, Eastern Cape, Southern Cape, whilst achieving a seamless client experience across this channel.
• To grow and ensure high levels of service offered by Momentum Insure Company, whilst developing and maintaining good business relationships with brokers and supporting SMA’s broker functions.
• Educate brokers and SMA’s in respect of Momentum Insure products to ensure that high standards are met and maintained and to reduce overall business and compliance risks.
• Introduction of new Momentum Insure Products.
• Strong leadership is required to motivate and inspire the Broker Sales and SMA Service Team.
• The Broker Relationship Manager needs to ensure effective capacity management of available resources to achieve broker sales targets and delivery of excellent client service across this channel.
• To ensure that the processes within the Broker & SMA team complies with legislative and process requirements.
• To enhance skills levels of all staff and create a healthy work environment. Contracting and achieving training and development plans for Broker Sales and Service Team. Manage transformation and employment equity.

Requirements    

• Matric/Grade 12
• Regulatory exams accredited FAIS requirements, RE1 and 5
• Full qualification –Commercial and Personal Insurance NQF Level 5 or relevant qualification in field
• 5 years servicing experience in short term insurance or financial industry, personal and commercial insurance
• 5 years' experience in dealing with brokers
• Capable of competently using Power point and other visual aids and software packages
• Ability to present professionally to Executives and Corporate Accounts

Duties & Responsibilities    

• Responsibilities and work outputs Maintaining Key Relationships
• Draw up and meet SLAs agreed with Brokers
• Conduct face-to-face weekly, bi-weekly, monthly visits to brokers as well as supporting the SMA’s in this space
• Keep register of visits for SMA’s
• Work through agenda with brokers and SMA’s
• Maintain record of minutes of broker meetings and upload onto the system
• Manage one on one consultations, ensuring regular communication and meetings with staff and all SMA’s in their realm of responsibilities
• Ensure effective resourcing, development, performance management and retention plans are in place for staff
• Participation in corporate events, advertising, and general relationship building in conjunction with Marketing
• Assist in generating leads for SMA team and brokers
• Onboarding new Brokers via MDS
• Update Broker detail and maintain broker compliance.
• Maintain telephonic and e-mail communication with brokers and SMA’s
• Offer product and process training to brokers and their staff in conjunction with SMA’s
• Offer telephonic and e-mail product and procedure support in conjunction with SMA’s
• Ensure that insurance products sold are appropriate to client's needs
• Handle broker queries and support SMA’s on these queries
• Market new products to brokers and arrange training on existing products in conjunction with SMA’s
• Assist brokers and SMA’s to sign-up appropriate Momentum Insure Intermediaries and complete relevant due diligence documents
• Monitor broker activities through audits, client feedback and broker visits in support of SMA’s
• Identify trends and market related issues and relay these to the Executive and Manager
• Offer suggestions on how to remain competitive in these markets
• Attend weekly and monthly meetings with Head of IFA
• Provide weekly and monthly reports and feedback to Head of IFA
• Manage productivity related to key areas within the SMA broker team
• Improve the overall client service by adhering to service level agreements and requirements
• Perform activities that will contribute to reducing branch errors as well as claims errors from an underwriting perspective
• Review client portfolio at point of contact to increase accurate underwriting and reduction of potential claim errors
• Increase renewal growth by monitoring current and renewal premiums with support from underwriting and engaging with underwriting, SMA’s and brokers where necessary
• Monitor and ensure that discounts are not given unnecessarily
• Perform upselling exercises in conjunction with SMA’s to support organic growth of existing portfolio with key focus on Envoy, Priceless, Select and commercial products.
• Manage and monitor the churn rate to support growth and productivity and focus on retention with sales and underwriting
• Manage and monitor the loss ratios by accessing relevant data
• Collaborate and work with claims team to ensure claims are resolved within set time frames
• Engage with claims committee as and when required to resolve difficult claims and to support decisions on claims
• Support SMA’s to complete amendments in line with policy and procedure requirements
• Evaluate and ensure correct cover has been given to clients and support SMA’s on these queries
• Monitor Brokerage commissions
• Monitor commission statements from the system and engage with head of IFA Distribution to resolve queries
• Handle and resolve queries relating to commissions in support of brokers and SMA’s
• Build relationship with new SMA brokers and introducing other Momentum Insure Products
• Identify opportunities for engagement on new brokers
• Ensure all brokerage contracts are signed and necessary approvals are in place
• Ensure that new brokers understand the products and processes
• Offer systems training and introduction to allocated SMA’s
• Log tasks to open our insurance on the client's system
• Log tasks and support SMA’s to register brokers on Premia system via MDS
• Submit monthly SMA visit reports to head of IFA Distribution for discussion and potential action
• Pull sales reports and Loss Ratio reports where required from the system and forward to Brokers (Insure confidentiality on these reports)
• Continues CPD – personal development.
• Build on own continuous professional development
• Review study plan within set time frames through one-on-one sessions with the Head of IFA Distribution
• Ensure adherence to industry qualification requirements are met as required
• Update product knowledge on an ongoing basis

Competencies    

• Impactful leadership
• Driving change
• Purposeful collaboration
• Motivate and inspire staff
• Business and Product knowledge
• Focus on achieving budgets
• Building relationships with Brokers and achieving growth of individual brokers
• Driving performance by ensuring staff achievements of KPI's
• Ensuring staff are working in accordance with underwriting guides
• Ensure staff and brokers are trained on underwriting requirements, Compliance, and legislation requirements.
• Extensive knowledge in Momentum Insure processing systems (advantageous)
• Knowledge in Quotations, Servicing, Claims, Finances, Compliance and legislation
• Sales and Service experience

Closing Date    

• 2026/06/15