Broker Relationship Manager at TWK Agri

Job Summary

• This role involves building, expanding, and managing strategic broker relationships within EUM’s Short-Term Insurance business.
• The position is responsible for sourcing and onboarding new brokers for the newly established EUM Short-Term Insurance division, while also managing and growing existing broker relationships over time.
• The Relationship Manager will act as a senior, trusted partner to brokers, leveraging deep industry knowledge, a strong broker network, and a relationship-driven approach to support sustainable business growth, compliance, and long-term collaboration.

Responsibilities and Duties

• Build, maintain, and strengthen long-term relationships with brokers and key stakeholders
• Act as the primary point of contact for brokers, addressing queries, resolving issues, and managing expectations effectively
• Identify, source, and onboard new short-term insurance brokers to support the growth of the newly established EUM Short-Term Insurance operation
• Manage broker relationships on an ongoing basis, ensuring engagement, performance, and alignment with EUM’s strategic objectives
• Leverage an established broker network to expand EUM’s market presence
• Proactively identify new business, cross-selling, and upselling opportunities based on broker performance, trends, and feedback
• Collaborate closely with internal teams, including underwriting, administration, claims, sales, and marketing, to ensure seamless service delivery
• Monitor broker and client data, analyse trends, and provide insights and reports to management
• Ensure adherence to internal policies, governance standards, and industry regulations
• Represent EUM at industry events, broker forums, and networking engagements to enhance brand presence and market intelligence

Qualifications and Skills

• Relevant diploma or degree in Business Administration, Marketing, Finance, Insurance, or a related field
• Proven experience (3–5 years) in relationship management, broker management, business development, or sales within short-term insurance
• Strong knowledge of the short-term insurance broker environment and distribution channels
• An established and broad network of short-term insurance brokers
• Demonstrated experience in broker onboarding, relationship management, and portfolio growth
• Experience in funeral administration and/or insurance (advantageous)
• Senior-level maturity, professionalism, and confidence in stakeholder engagement
• Excellent communication, negotiation, and interpersonal skills
• Strong analytical and problem-solving abilities
• Client-focused mindset with the ability to balance relationship management and commercial objectives
• Bilingual (Afrikaans & English)

Closing Date 20 February 2026