Business Analyst - Business and Commercial Banking at Investec

Description

• Investec For Business is looking for a Business Analyst who will span across all functional areas the IFB Tech team.
• We are seeking a Business Analyst with a deep understanding of business process analysis, improvement, and reengineering. This role is ideal for someone who thrives on untangling complexity, shaping strategic insights into actionable change and collaborating cross-functionally to deliver measurable impact.
• Experience with client-facing digital service solutions, such as online platforms, customer portals, or mobile applications is highly desirable. Candidate will often be involved in bridging business needs with technology teams to design and enhance our digital offerings. Client centric thinking is a must.

Key Responsibilities

• Lead the end-to-end analysis and design of business processes to support operational improvements and strategic initiatives.
• Facilitate workshops and interviews with business stakeholders to gather and document requirements, workflows, and use cases.
• Translate business requirements into detailed functional specifications, user stories, and process flows.
• Conduct gap analyses and identify opportunities to enhance existing processes or implement new ones.
• Support digital service initiatives by aligning business needs with client-facing solution designs.
• Work closely with development, UX/UI, and project teams to ensure solutions are delivered as intended.
• Act as a liaison between business units and technical teams, ensuring alignment and transparency.
• Assist in user acceptance testing (UAT) planning and execution.
• Champion business process governance, documentation standards, and best practices across the organization

Qualifications, Experience and Skills

• The ideal Business Analyst candidate requires a degree or diploma with a minimum of 5 years as a Business Analyst. Preferably with experience in the Financial Services industry.
• Strong expertise in business process mapping, modelling (e.g., BPMN), and optimization.
• Excellent communication skills (written and spoken), with the ability to distil complexity into clarity.
• Ability to engage with stakeholders at various levels and translate needs into clear deliverables.
• Ability to apply critical thinking and analytical skills when faced with problems / issues.
• Strong conflict management skills as well as strong administration skills and time management.
• The ability to manage stakeholder expectations regarding requirements and a proactive mind-set focused on identifying and mitigating risks and resolving issues is key.
• The ability to collaborate and facilitate attainment of the best possible solution for the situation and conceptualise big picture while still maintaining a high level of attention to detail and accuracy.
• Good understanding of Agile practices