Business Analyst I - HR – Scheduling, T&A, Compensation at Massmart

Summary:

The role is focused on designing, implementing and supporting business systems and processes throughout their development life cycle. This role encompasses solution design, business analysis, implementation, and post implementation support as well as maintaining the solutions hub.

FUNCTIONS / RESPONSIBILITIES:

Massmart Applications Support

• Ensure that Massmart Applications is available and operational 24 hours a day.
• Ensure any system assistance is provided at any given time.
• Provide general support to all Massmart Applications users.

Massmart Applications Maintenance

• Manage and contribute within a team to effectively establish and maintain a solution landscape that includes all applications and interfaces in use, and relevant business solutions.
• Drive the utilization and leveraging of applications, interfaces and relevant business solutions.
• Drive the communication and sharing with business of all applications, interfaces and relevant business solutions
• Assist with initiatives relevant to the innovation and improvement of Massmart applications
• Assist with changes that Massmart Applications users have recommended based on the business rules proposed.
• Involvement in any changes made to the system.
• Ensure that Massmart Applications are running smoothly & that any maintenance issues are seen to

Vendor management

• Manage issues raised by vendors within the Massmart Applications landscape.
• Receive calls logged by vendors, explain to them how this system works & conduct investigations into any problems that are causing Massmart Applications not to function optimally.

Project management & Support

• Discuss & give input into project requirements.
• Be responsible for changes applicable to the system using System Methodologies such as SDLC.
  •  Initiation and Planning
  •  Requirements gathering and analysis
  •  Design
  •  Development / Build / Coding
  •  Testing
  •  Implementation
• Communicate with all relevant stakeholders involved.
• Ensure well written memos, meeting minutes and e-mails
• Conduct feasibility testing on the project plan.
• Provide input into the project, technical etc. specifications.
• Collaborate with all stakeholders to test system.
• Continue with system support (maintenance) once the project is complete.
• Manage and guide junior Business Analysts through the delivery lifecycle

Massmart Application Documentation

• Ensure that system documentation is saved & accessible to authorized personnel.
• Ensure that all changes to the Massmart Applications system are documented & saved on a central database.
• Document system specifications as well as information on how the Massmart Applications system operates.

Requirements:

Minimum Academic, Professional Qualifications and Experience required for this position

• Qualification:
• IT Degree/Advanced Diploma (NQF 7)
• Certificate for Business Analyst (advantageous)
• SQL (advantageous)
• Experience:
• 3 – 5 years in Retail (advantageous)
• 3 – 5 years in Business Analysis

Competencies and Skills

Core Competencies

• Make Effective Choices
• Serve the Customer/Member
• Get Results
• Plan for & Improve Work
• Share Information
• Perform to Ethical Standards
• Adapt
• Building and developing talent