Business Analyst at Pedros Flame Grilled Chicken

Job Description

• Pedros Chicken is seeking a skilled and driven Business Analyst to support its growth and operational excellence across Africa. The ideal candidate will have experience in business analysis, with a strong understanding of QSR operations.
• Experience in the food service industry is highly advantageous. This role will focus on driving innovation and optimizing business processes by leveraging technology and data.

Key Responsibilities:

Business Analysis & Insights

• Translate business requirements into functional specifications for IT and development teams.
• Analyse performance data across stores and regions to identify trends, inefficiencies, and opportunities for growth.
• Develop and maintain dashboards and reports to support decision-making across departments.
• Conduct root cause analysis on operational challenges and recommend data-driven solutions.

Operational & Strategic Support

• Collaborate with operations, marketing, finance, and supply chain teams to align strategies with business insights.
• Monitor and report on KPIs such as sales, customer satisfaction, labour efficiency, and food cost.
• Support pricing strategies, menu optimization, and promotional effectiveness through data analysis.

Business Process Mapping & Improvement

• Lead initiatives to map current (“as-is”) business processes and design future (“to-be”) processes.
• Identify gaps, inefficiencies, and bottlenecks in workflows across departments.
• Recommend and support implementation of business process improvements using technology innovations (e.g., automation, digital tools, AI-driven analytics).

Project Management & Implementation

• Support cross-functional projects including new store rollouts, digitisation, system upgrades, and operational changes.
• Track project milestones, manage risks, and ensure timely delivery of initiatives.

Customer & Market Analysis

• Analyse customer behavior, feedback, and loyalty data to inform service and marketing strategies.
• Conduct competitor and market trend analysis to support strategic planning and brand positioning.

Systems & Tools

• Work with POS, ERP, and CRM systems to extract and analyze data.
• Use tools such as Excel, Power BI, SQL, and other analytics platforms to deliver insights.

Qualifications & Experience:

Required:

• Bachelor’s degree in Information Systems, Business Management or related field.
• 8-10 years of experience in business analysis, preferably in retail, hospitality, or QSR.
• Strong analytical and problem-solving skills.
• Proficiency in data visualization and reporting tools (e.g., Power BI).
• Excellent communication and stakeholder engagement skills.

Highly Advantageous:

• Experience working in or with Quick Service Restaurants, especially in South Africa.
• Knowledge of food service operations, supply chain, and inventory management.