Application Support Specialist- HRIS at Netcare

• To provide functional and technical support for HR Information Systems, ensuring smooth operations, timely issue resolution, and continuous improvement of HR technology platforms.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

IT Support

• Develop and maintain technical knowledge for Workday and Payspace application and provide application support and resolution of Tickets assigned by the HR Users
• Provide Tier 1 and Tier 2 support for Workday (Recruitment, Core HCM, Compensation, Talent Optimization)  
• Provide support for all HR Information Systems
• Participate in testing and validation of new features and releases
• Manage and triage support tickets, escalating as needed
• Participate in testing and validation of new features and releases
• Support data integrity, audits, and compliance reporting
• Assist in user training and documentation ensuring all training material is created aligned with internal policies.
• Provide training to all end users on existing and new functionality.
• Collaborate with HR, Payroll, and IT teams to optimize system usage
• Support integrations across HR Information systems
• Monitor system performance and user feedback to identify improvement areas
• Provide support to Super users and end users in line with system objectives
• Communicate status/progress and issues to business management, end-users
• Provide guidance and education to end users during implementation phase of new systems and or/packages/modules
• Assist and advise users of system and or procedure changes
• Assist end users remotely and on site when new Applications/Modules or changes are implemented
• Provide remote and on-site support and training as requested via Sigma logs
• Prepare activities for “go-live” and new technology solutions implemented
• Liaise with end users, vendors and technical staff when problems arise and provide user guidance and support during system changes
• Conduct quality peer reviews on material developed
• Maintain System Change & Documentation Repository

Reporting

• Report regularly on progress
• Pro-Actively highlight issues and milestones that may not be achieved

TRANSFORMING OUR SOCIETY

Teamwork

• Actively participate as a member of a team to achieve goals.

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
• Keep up to date with Netcare’s evolving policies and procedures
• Keep abreast of current research in the applicable discipline

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Maintain customer intimacy and foster effective working relationships through building relationships with internal and external stakeholders
• Build strategic inter-departmental relationships to help achieve business goals at various level within the organisation
• Assist with the co-ordination of Stakeholders meetings

SKILLS PROFILE

EDUCATION

Essential

• Bachelor’s degree in HR, IT, Business, or related field

WORK EXPERIENCE

Essential

• 2–4 years of experience in HRIS or application support
• Working experience on the Workday Platform

KNOWLEDGE

• Familiarity with HR processes (recruitment, compensation, payroll)
• Experience with ticketing systems
• Knowledge of reporting tools (e.g., Workday Report Writer, Excel, Power BI)
• Understanding of data privacy and compliance standards