Fresh Openings at Netcare

• To enhance operational efficiencies, client liaison and retention, service delivery and quality.

KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTANCY OF CARE

Administrative Duties

• Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
• Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
• Complete E- Patient Report Forms accurately for every patient treated
• Complete any and all paperwork required for overtime worked and leave required
• Perform any other reasonable duties as requested by Operational Manager

Quality Improvement

• Respond to any emergency if requested and administer Intermediate Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
• Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency
• Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended and make sure this number appears on all pages of the PRF / EPRF
• Ensure the cleanliness of the station on a daily basis
• Ensure proper and adequate stock control and replacement immediately after a call if possible
• Attend CME training to maintain CPD compliance
• Submit to involvement in community projects if required
• Have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarize yourself with any changes to the treatment protocols as prescribed by the HPCSA
• Adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you

Vehicle and Equipment

• Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to your Operations Manager Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week
• Maintain all equipment in satisfactory working conditions in accordance with manufacturers’ details
• Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen ’to management.
• Ensure accurate record keeping for all drugs used and, in your possession,

Health and Safety

• Ensure that you comply with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
• Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
• Act in a manner conducive to basic safety regulations whilst on duty
• Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
• Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
• Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
• Wear the appropriate protective gear on each scene as necessary
• Ensure proper and adequate stock control and replacement immediately after a call if possible

SKILLS PROFILE
EDUCATION

Essential

• Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an AEA. Up to date with the latest HPCSA CPG guidelines.
• A valid PDRP for passengers
• A valid Code 10 Driver’s License

WORK EXPERIENCE
Essential

• Must be over 21 years old
• 2 Years post graduate patient care experience in an operational environment would be beneficial
• Computer proficiency would be beneficial (Microsoft Office)

KNOWLEDGE

Essential

• Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

Deadline:20th October,2026

go to method of application »

• The Professional Nurse/Clinical Nurse is a professional who has a post basic qualification and remains responsible for the assessment, planning and implementation of individualised, holistic and person centered nursing care of a patient, their families or the community, either performed directly or indirectly.
• The incumbent ultimately coordinates patient care within the concept of the multi-disciplinary health team 
• The incumbent also fulfils the role by the use of scientifically based nursing theories and processes, treating the patients as a physical, social and spiritual individual, and by use of educational and technical means applicable to health care practice.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTANCY OF CARE

Patient care

• Serve as a clinical resource in assisting personnel to assess, plan, implement, evaluate and document nursing care in the unit.
• Ensure communication and interaction with family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
• Ensure communication between nursing management and unit to eliminate patient care problems / issues.
• Assess, plan and implement advanced nursing care in a specialized field in accordance with standard nursing care procedures, as set out in the standards and SOPs as well as nursing care theory and medical direction.
• Initiate, direct and maintain emergency treatment (RESUS) as indicated to any patient / person in any ward / department of the hospital.  To diagnose and treat the emergency patient quickly, effectively and efficiently as possible within the Scope of Practice
• Interview patient and family to obtain relevant general background information and problem identification; evaluate patient’s behaviour and assess immediate and long term needs.
• Participate as a professional member of the multi-disciplinary team in evaluating, developing and implementing health care plans and treatment regime.
• Do rounds with the physician/medical practitioners to review condition of patients; develop nursing care plans; participate in the care of all patients in the unit.
• Evaluate patients care needs; initiate individualised nursing care plans; co-ordinate patient services.
• Prepare day / night shift documentation that reflects patient status, patient / staff ratio and problems
• Communicate with the unit manager, so that he / she is informed of activities and problems
• Perform any related tasks as requested.
• Provide input and standards in formulating patient care policy and procedures in the hospital
• To ensure the provision of a safe, clean and secure environment for patients, staff and visitors.
• Aim as member of staff to optimise and maintain quality, effective and safe nursing care, within the frame of the assigned budget.
• Evaluate, set standards and monitor safe utilization of supplies and equipment

TRANSFORMATION OF OUR SOCIETY

• Actively participate as a member of a team to achieve goals
• Co-operate and collaborate with other hospital departments to provide appropriate support services.
• Co-ordinate with the Clinical Facilitation Department and other members of the multi-disciplinary team to meet and acknowledge the on-going educational needs of the nursing staff / student as well as the patients
• Co-operate with the Clinical Facilitators in planning, implementing mentoring and evaluation of learning experiences / opportunities for nursing staff / students
• Provide for the ongoing review, practice and in-service training of emergency procedures
• Actively participate in in-service training and orientation of new staff in the unit
• Advise and inform staff on current and revised policies and procedures
• Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care for the individual patient regarding his / her needs and specialised skills needed by the nursing staff member through proper clinical judgement.
• Adjust staff levels to provide for acuity level needs
• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
• Keep up to date with Netcare’s evolving policies and procedures
• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goal
• Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.
• Foster good interpersonal relations and public relations while interpreting / applying the philosophy, goals, objectives, policies and procedures

DISRUPTIVE INNOVATION ​

• CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

SKILLS PROFILE

• Registered as a Professional Nurse with the South African Nursing Council with a post basic qualification​
• Thorough knowledge of general / specialized nursing theory and practice 
• Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing
   

go to method of application »

ROLE SUMMARY 

• To enhance operational efficiencies, client liaison and retention, service delivery and quality management within the Organisation.

KEY WORK OUTPUT AND ACCOUNTABILITIES
DISRUPTIVE INNOVATION
Administrative Duties

• Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing (action)
• Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
• Complete E - Patient Report Forms accurately for every patient treated Complete any and all paperwork required for overtime worked and leave required
• Perform any other reasonable duties as requested by Operational Manager

Quality Improvement

• Quality assurance to maintain work standards, integrity of data reporting
• Respond to any emergency if requested and administer Advanced Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
• Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
• Ensure the cleanliness of the station on a daily basis
• Ensure proper and adequate stock control and replacement immediately after a call if possible
• Attend CME training to maintain CPD compliance
• Submit to involvement in community projects if required
• Required to have the necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
• Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you

Vehicle and Equipment

• Ensure the effective control of equipment in the Department as per set guidelines
• Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on Geopal, and to report such discrepancies to your Operations Manager
• Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
• Maintain all equipment in satisfactory working conditions in accordance with manufacturers’ details
• Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen ’to management.
• Ensure that all rechargeable equipment is kept serviceable
• Maintain rechargeable batteries.
• Update contents check lists accordingly
• Ensure accurate record keeping for all drugs used and, in your possession

Health and Safety

• 10 Compliance with Compensation for Occupational Injuries & Diseases Act requirements
• Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
• Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
• Act in a manner conducive to basic safety regulations whilst on duty
• Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
• Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
• Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
• Wear the appropriate protective gear on each scene as necessary
• Ensure proper and adequate stock control and replacement immediately after a call if possible

CONSISTANCY OF CARE
Patient Care

• Required to respond to all emergency calls within one minute and all non- emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
• Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
• Keep family members informed about patient treatment
• Hand all patients over to hospital staff as per protocol
• Wear protective gloves when treating or transporting all patients
• Respect the confidential nature of the information patients share with you even after their death
• Be courteous and professional when interacting with patients.
• Accurately document all patients’ valuables
• Ensure drug registers are filled out when appropriate drugs have been administered
• Ensure regular drug stock counts are conducted

TRANSFORMATION OF OUR SOCIETY
Self - Management and Development

• Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
• Formulate action steps to close the gap between the ideal and actual state of competence
• Share knowledge with relevant team members.
• Follow agreed upon (authorised) action steps until desired competence is achieved
• Be punctual and behave appropriately to the business environment
• Meet deadlines

Customer satisfaction

• Ongoing Customers satisfaction according to set standards
• Be a model of excellent customer service, ensuring that all customers experience excellent and satisfactory interaction at all time
• Listen with empathy while remaining professional at all times

SKILLS PROFILE
EDUCATION
Essential

• Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an Emergency Care Practitioner (BTech, BEMC, BHSc)

HPCSA CPG updates.
Preferred

• An education or qualification in business management would be beneficial
• Current registration in ACLS, PALS and ATLS would be beneficial

WORK EXPERIENCE
Essential

• 4 Years post-graduate patient care experience in an operational environment would be beneficial
• Relevant computer proficiency would be beneficial (Microsoft Office)

KNOWLEDGE
Essential

• Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911

WORKING CONDITIONS

• Professional flexibility in working hours while supporting daily business operations, including weekend, public holiday, and night duty shifts.
• Will interact with internal and external customers through several different means.

Deadline:20th October,2026

go to method of application »

• The Professional Nurse/Clinical (Nurse PB Qualified) is a professional who remains responsible for the assessment, planning and implementation of individualised, holistic and person centered nursing care of a patient, their families or the community, either performed directly or indirectly.
• The incumbent ultimately coordinates patient care within the concept of the multi-disciplinary health team.
• The incumbent also fulfils the role by the use of scientifically based nursing theories and processes, treating the patients as a physical, social and spiritual individual, and by use of educational and technical means applicable to health care practice.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTENCY OF CARE

Patient care

• Serve as a clinical resource in assisting personnel to assess, plan, implement, evaluate and document nursing care in the unit.
• Ensure communication and interaction with family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
• Ensure communication between nursing management and unit to eliminate patient care problems / issues.
• Assess, plan and implement advanced nursing care in a specialized field in accordance with standard nursing care procedures, as set out in the standards and SOPs as well as nursing care theory and medical direction.
• Initiate, direct and maintain emergency treatment (RESUS) as indicated to any patient / person in any ward / department of the hospital.  To diagnose and treat the emergency patient quickly, effectively and efficiently as possible within the Scope of Practice
• Interview patient and family to obtain relevant general background information and problem identification; evaluate patient’s behaviour and assess immediate and long term needs.
• Participate as a professional member of the multi-disciplinary team in evaluating, developing and implementing health care plans and treatment regime.
• Do rounds with the physician/medical practitioners to review condition of patients; develop nursing care plans; participate in the care of all patients in the unit.
• Evaluate patients care needs; initiate individualised nursing care plans; co-ordinate patient services.
• Prepare day / night shift documentation that reflects patient status, patient / staff ratio and problems
• Communicate with the unit manager, so that he / she is informed of activities and problems
• Perform any related tasks as requested.

Policy and procedure development

• Provide input and standards in formulating patient care policy and procedures in the hospital

Quality and risk management

• To ensure the provision of a safe, clean and secure environment for patients, staff and visitors.
• Aim as member of staff to optimise and maintain quality, effective and safe nursing care, within the frame of the assigned budget.
• Evaluate, set standards and monitor safe utilization of supplies and equipment

TRANSFORMATION OF OUR SOCIETY

Teamwork

• Actively participate as a member of a team to achieve goals
• Co-operate and collaborate with other hospital departments to provide appropriate support services.

Education and training facilitation

• Co-ordinate with the Clinical Facilitation Department and other members of the multi-disciplinary team to meet and acknowledge the on-going educational needs of the nursing staff / student as well as the patients
• Co-operate with the Clinical Facilitators in planning, implementing mentoring and evaluation of learning experiences / opportunities for nursing staff / students
• Provide for the ongoing review, practice and in-service training of emergency procedures
• Actively participate in in-service training and orientation of new staff in the unit
• Advise and inform staff on current and revised policies and procedures

Resource Allocation

• Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care for the individual patient regarding his / her needs and specialised skills needed by the nursing staff member through proper clinical judgement.
• Adjust staff levels to provide for acuity level needs

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
• Keep up to date with Netcare’s evolving policies and procedures

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goal
• Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.
• Foster good interpersonal relations and public relations while interpreting / applying the philosophy, goals, objectives, policies and procedures

DISRUPTIVE INNOVATION

• Implementing medical technologies, digitisation, and data solutions for the benefit of our business and patients.
• CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management

SKILLS PROFILE

EDUCATION

Essential

• Registered as a Professional Nurse with the South African Nursing Council
• Post basic Qualification

KNOWLEDGE

Essential

• Thorough knowledge of general / specialized nursing theory and practice 
• Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

go to method of application »

• The Professional Nurse/Clinical Nurse is a professional who remains responsible for the assessment, planning and implementation of individualised, holistic and person centered nursing care of a patient, their families or the community, either performed directly or indirectly.
• The incumbent ultimately coordinates patient care within the concept of the multi-disciplinary health team, also fulfils the role by the use of scientifically based nursing theories and processes, treating the patients as a physical, social and spiritual individual, and by use of educational and technical means applicable to health care practice.

CONSISTENCY OF CARE
Patient care

• Serve as a clinical resource in assisting personnel to assess, plan, implement, evaluate and document nursing care in the unit.
• Ensure communication and interaction with family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
• Ensure communication between nursing management and unit to eliminate patient care problems / issues.
• Assess, plan and implement advanced nursing care in a specialized field in accordance with standard nursing care procedures, as set out in the standards and SOPs as well as nursing care theory and medical direction.
• Initiate, direct and maintain emergency treatment (RESUS) as indicated to any patient / person in any ward / department of the hospital. To diagnose and treat the emergency patient quickly, effectively and efficiently as possible within the

Scope of Practice

• Interview patient and family to obtain relevant general background information and problem identification; evaluate patient’s behaviour and assess immediate and long term needs.
• Participate as a professional member of the multi-disciplinary team in evaluating, developing and implementing health care plans and treatment regime.Do rounds with the physician/medical practitioners to review condition of patients; develop nursing care plans; participate in the care of all patients in the unit.
• Evaluate patients care needs; initiate individualised nursing care plans; co-ordinate patient services.
• Prepare day / night shift documentation that reflects patient status, patient / staff ratio and problems
• Communicate with the unit manager, so that he / she is informed of activities and problems
• Perform any related tasks as requested.

Policy and procedure development

• Provide input and standards in formulating patient care policy and procedures in the hospital

Quality and risk management

• To ensure the provision of a safe, clean and secure environment for patients, staff and visitors.
• Aim as member of staff to optimise and maintain quality, effective and safe nursing care, within the frame of the assigned budget.
• Evaluate, set standards and monitor safe utilization of supplies and equipment

TRANSFORMATION OF OUR SOCIETY

Teamwork

• Actively participate as a member of a team to achieve goals
• Co-operate and collaborate with other hospital departments to provide appropriate support services.

Education and training facilitation

• Co-ordinate with the Clinical Facilitation Department and other members of the multi-disciplinary team to meet and acknowledge the on-going educational needs of the nursing staff / student as well as the patients
• Co-operate with the Clinical Facilitators in planning, implementing mentoring and evaluation of learning experiences / opportunities for nursing staff / students
• Provide for the ongoing review, practice and in-service training of emergency procedures
• Actively participate in in-service training and orientation of new staff in the unit
• Advise and inform staff on current and revised policies and procedures

Resource Allocation

• Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care for the individual patient regarding his / her needs and specialised skills needed by the nursing staff member through proper clinical judgement.
• Adjust staff levels to provide for acuity level needs

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
• Keep up to date with Netcare’s evolving policies and procedures

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goal
• Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.
• Foster good interpersonal relations and public relations while interpreting / applying the philosophy, goals, objectives, policies and procedures

DISRUPTIVE INNOVATION

• Implementing medical technologies, digitisation, and data solutions for the benefit of our business and patients.
• CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management

Inherent Requirements:​

• Registered as a Professional Nurse with the South African Nursing Council
• Thorough knowledge of general / specialized nursing theory and practice 
• Extensive knowledge of modern nursing care principles and practice

Deadline:21st October,2026

go to method of application »

• Medicross Healthcare Group is a value driven organisation with a firm commitment to providing patients and their families with a holistic approach to primary healthcare of the highest quality and is underpinned by our professional service.
• The Receptionist has exceptional interpersonal communication skills and is the often the first point of contact to the visitors and patients of the Clinic. The Receptionist is responsible for the complete admissions process and handling of associated queries with various stakeholders. As a receptionist, you are required to be a Brand Ambassador by providing the best and safest person-centred quality customer service whilst living our values of CARE, TRUTH, PARTICIPTION, COMPASSION and DIGNITY. The incumbent will be required to provide quality customer services aligned to the overall business strategy, which is inclusive of administrative, switchboard, billing and pay point responsibilities.

KEY WORK OUTPUT AND ACCOUNTABILITIES
DISRUPTIVE INNOVATION
Reception Oversight

• Responsible for the preparation of the reception area for each working day and have all front desk activities.
• Maintain a neat and tidy reception area that is welcoming to our client base.
• Maintain compliance to the uniform policy including the wearing of your name badge
• Deliver professional and friendly customer services at all times in alignment with the company values i.e. CARE, TRUTH, PARTICIPATION, COMPASSION and DIGNITY.
• Responsible and accountable for accurate document completion.
• Ensure accuracy (quality and integrity) of information whether existing or new, on the patient file and billing system.
• Attend to all customer complaints and if unable to resolve, refer it to the Reception Team Leader or Clinic Manager.
• Switchboard and Telephone Management
• Display professional telephone etiquette.
• Attend to telephonic calls and queries professionally and timeously.
• Accurately record messages in the appropriate message book and ensure that messages are delivered.
• Transfer applicable calls to the appropriate member of staff for further intervention as necessary.
• Ensure accurate bookings are scheduled with the patient’s preference of practitioner, date and time.

Patient Engagement and Administration

• Manage patient arrival in a proficient and professional manner.
• Assist patient in completing the appropriate documentation to ensure compliance to admission process as per Standard Operating Procedure.
• Verify and confirm the file for accuracy and completeness and update if necessary.
• Ensure a smooth workflow between departments at all times.
• Capture and record patient medical and personal information on the system timeously, focusing on patient and visitor’s needs.
• Inform the patient of any outstanding balances or levies.
• Validate the patient details on the applicable switch application and inform the patient if verification was not successful.
• Direct all patients to the appropriate location, services and professional.
• Monitor patient waiting times and keep patient informed.
• Ensure that the patient is correctly billed after the visit.
• Scheduling appointments for patients with specialists as requested by practitioners.
• Manage requests for repeat scripts accurately and timeously.
• Maintain and manage stationery stock levels.
• Perform any reasonable task as instructed by immediate supervisor.

Pay Point /Financial processing

• Responsible and accountable for all banking /cash up processes as per Standard Operating Procedure.
• Receipt of Cash/Credit card/Debit card and allocation to patient account.
• Collect all outstanding patient liable amounts.
• Be available until last patient leaves the clinic.
• Ensure real time switching occurs and action rejections immediately
• Accurate and immediate processing of MCR’s before the patient leaves.
• Ensure that both, practitioner and patient have signed MCR’s.
• Ensure correct ICD -10 codes are captured.
• Ensure correct stock items are selected when billing
• Sign the MCR as evidence of processing.
• Ensure that submission of account via applicable switch application
• Ensure after switching that all levies and patient liable amounts are collected from the patient.
• Ensure every patient receives their statement of account before leaving the practice.

Risk Management

• Ensure compliance to Company Policies & Procedures.
• Adhere to the CSA (controlled self-assessment) audit standards.
• Maintain patient confidentiality at all times according to POPIA.

Handling of emergencies

• Refer patients to nursing station immediately.
• Assist in transporting the patient to the nursing station if required.
• Ensure that the patient is handed over to a nurse or practitioner.
• Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures.

TRANSFORMATION OF OUR SOCIETY

Self - Management and Development

• Assume responsibility for own personal and professional development.
• Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager.
• Formulate action steps to close the gap between the ideal and actual state of competence
• Pursue self - development in one or both of the following areas:
• Formal Studies,
• Informal / self – studies, &
• Share knowledge with relevant team members.
• Follow agreed upon (authorised) action steps until desired competence is achieved.
• Be punctual and behave appropriately to the business environment.
• Meet deadlines.   
• Keep up to date with Netcare’s evolving policies and procedures.          

Build and maintain stakeholder / customer relationships

• Ongoing Customers satisfaction according to set standards.
• Be a model of excellent customer service, ensuring that all customers always experience an excellent and satisfactory interaction.
• Build and maintain productive working relationships with all key stakeholders, internal and external customers through on-going communication and feedback.
• The Dental assistant to participate in dental department meetings and other related forums as per request from Clinic manager or responsible person.
• Accurately capture and provide timeous information, including clinical information to customers and stakeholders as required in line with POPIA act.
• Report, record and assist with stakeholder/customer dental complaints according to task allocation or Clinic Manager request.
• Maintain patient safety, dignity, and confidentiality.
• Assist with patient flow in the dental department to minimise waiting periods

Teamwork

• Participate in monthly team meetings to discuss operational requirements including performance and provide feedback.
• Be an active member of the dental team taking responsibility for the effective and smooth running of the dental area. 
• Co- operate and collaborate with other clinics and departments to provide appropriate support services

SKILLS PROFILE

EDUCATION

Required

• Matric or equivalent NQF level 4 qualification.
• Higher certificate – NQF level 5.

WORK EXPERIENCE

Required

• Previous receptionist experience (minimum 1 – 2 years) in hospital/clinic environment.

KNOWLEDGE

Required

• Intermediate computer skills (MS Word, Outlook, Excel).
• Knowledge of Medical Schemes.
• SAP
• ME+

Deadline:14th October,2026

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Role summary:

• The Enrolled Nurse is responsible for direct and/or indirect nursing care of a patient or group of patients and will function under the direct and/or indirect supervision of the Registered Nurse. 
• The incumbent is held accountable for his/her own acts and omissions. 
• Nursing activities form part of a nursing regime that is planned and initiated by the Registered Nurse.  The Enrolled Nurse will be responsible for the assessment, care and meeting of patient needs and will also be responsible for the development, implementation and evaluation of appropriate programmes of care to ensuring high quality patient care.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTENCY OF CARE

Administration Management

• Ensure that all documentation is maintained timeously and accurately, reflecting patient care.
• Ensure all stock is charged appropriately.
• Assist with file compilation.

Governance, quality and risk management

• Maintain a therapeutic, clean and safe environment that is free from medico-legal hazards.
• Adhere to Netcare medical waste management principles and all other waste management principles.
• Maintain a safe working environment in accordance with the Machinery and Occupational Safety Act.
• Report potential/actual risks identified.
• Ensure all stock is well controlled.
• Responsible for ensuring correct use, cleaning and storage of equipment.
• Report equipment needing repair or replacement to sister-in-charge.
• Maintain professional conduct and standards at all times in accordance with hospital policies and procedures.
• Maintains patient confidentiality at all times.
• Acts in a supervisory capacity over ENA’s.

Patient care

• Practice patient care according to his/her Scope of Practice and assume total responsibility for these activities.
• Contribute to the holistic care of patients.
• Participate in ward/unit’s quality improvement programme.
• Attend handover of report at shift commencement.
• Effective communication with patients’ regarding their care.
• Promotion of patient overall health and wellbeing.
• Practice the principles of infection prevention and all standard precautions.
• Promote and maintain good public relations with patients, relatives and visitors.
• Execute all procedures according to hospital standards.
• Refer all complaints from patients and doctors to sister-in-charge of the unit.
• Carry out all departmental duties as assigned by supervisors.

TRANSFORMATION OF OUR SOCIETY
Teamwork

• Supports the education and training of the ENA’s.
• Actively participate as a member of a team to achieve goals.

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Keep up to date with Netcare’s evolving policies and procedures.
• Assume responsibility for maintaining competence in CPR.

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goal.

SKILLS PROFILE

• Registration with the South African Nursing Council as an Enrolled Nurse or equivalent NQF 3 qualification.
• Compliance with the SANC code for an Enrolled Nurse and all applicable health care legislation.
• Relevant experience in the High Care unit would be an advantage

go to method of application »

• The Stock Controller is responsible for maintaining optimal stock levels at all times within the Pharmacy and the hospital to ensure stock availability and therefore elevated levels of patient service. This individual will ensure that stock management KPI’s and targets are met on a monthly basis. The Stock Controller must ensure compliance to all Netcare stock related policies and procedures, maintain good working relationships and fulfil work requests to ensure the achievement of divisional goals and the compliance of Netcare standards.
• The Stock Controller will be required to work in various different areas of the hospital and to multitask effectively based upon periods of peak activity in the business. This individual will not be allocated to work only in one division of the business but will provide the required assistance to various different hospital divisions in line with the Netcare strategy of Person centred Health and care. The support provided will depend on hospital requirements and therefore the individual may need to adhere to work requests that may change continuously based on business demand and to adhere to variations in working hours to increase business productivity.

KEY WORK OUTPUT AND ACCOUNTABILITIES
DISRUPTIVE INNOVATION
Stock Control administration

• Measure and evaluate stock levels throughout the hospital to maintain stock levels and to ensure the ordering of additional stock if necessary.
• Support the Pharmacy Manager and Stock Coordinator (where applicable) with all inventory management processes within the hospital.
• Control the physical movement of inventory throughout the hospital and ensure that ward inventory levels are maintained to ensure a high level of service delivery.
• Develop a clear identification system for inventory within various storage locations.
• Manage inventory write-offs and losses throughout the hospital.
• Maintain the required inventory key performance indicators (KPI’s).
• Maintain quality of stock: eliminating excess and slow moving stock by constant communication with doctors, nursing staff, pharmacy and other stock controllers in the group; and adhering to Green Procurement stock principles.
• Manage all aspects of the replenishment system between pharmacy, wards, units and theatre.
• Coordinate all queries regarding daily replenishment and update material requirement planning (MRP) levels as and when required.
• Investigate and provide explanations for variances (over and under recovery).
• Rotate stock using the first in first out (FIFO) system.
• Control and manage consumable costs for wards and theatres.
• Ensure all link codes and error logs are up to date to support Mobil and Mobit billings.
• Maintain material requirement planning (MRP) work allocation rosters for Stock Clerks throughout the hospital.
• Ensure medical device formulary standardisation.
• Manage supplier back order issues for all wards, theatre and pharmacy as well as all aspects of consignment stock.
• Attend to product complaints and conduct product trials in the wards and theatres.
• Ensure the bill of materials (BOMS) are updated on the SAP system on regular basis.
• Supervise the packing of stock in preparation for theatre cases.
• Implement Surgical Standardisation Processes in the ward.
• Establish and manage the consignment stock system in the wards/theatres/units according to the Netcare stock Management policy.
• Manage supplier returns and credits

Stock take

• Conduct cyclical and full rotational counts in pharmacy, wards and theatre.
• Ensure that pre and post stock take preparations are adhered to.

Risk, compliance and reporting

• Adhere to pharmacy standard operating procedures to ensure compliant, improved controls and sound processes.
• Ensure full compliance to statutory regulations, policies, procedures, best practice, professional standards as well as the Netcare strategy.
• Ensure that the following reports are completed which include but are not limited to:
• Open purchase orders
• Negative stock report
• Slow moving stock report
• Dead stock report
• Discontinued stock report
• Unbinned list.
• Analyse all key performance indicator (KPI) reports and track changes. Ensure that the stock management extra care program tasks are adhered to and signed off
• Ensure that the stock management extra care program tasks are adhered to and signed off

Administration

• Assist with any ad hoc duties assigned by the Pharmacy Manager or Stock Coordinator.
• Ensure that general office administration is attended to, to ensure job efficiency including but not limited to filing, printing, faxing and other general administration queries.
• Handle all routine administration queries and work requests that may not be included in this role profile and resolves these efficiently and effectively within the required turnaround times.
• Ensure Green Procurement principles are implemented and enforced throughout the hospital.
• Attend monthly meetings and training requirements scheduled by the Pharmacy manager or Stock Coordinator.
• In the absence of the Stock Coordinator complete the Kronos capturing for Stock Learners and Stock Clerks where applicable.
• In the absence of a Stock Coordinator train nursing employees on inventory policies and procedures.
• Monthly shift rosters for the stock employees
• Netcare formulary management, implementation and rollout
• Management of CKS Error Log
• Coordination, implementation, rollout and maintenance of BOM’s
• Ensure Mobit and Mobil errors are resolved timeously
• Managing Open Purchase Orders report
• Management of stock in the various storage locations
• Stock controllers to take on duties in theatre, Pharmacy, wards and stores in the absence of any staff member
• Perform Hospital Stores duties as and when required
• Manage stock days in all storage locations
• Assist with formulary and standardisations
• Perform internal Orderwise, OrderCo and stores orders and requisitions

People Management

• Supervising and managing the ward stock clerks/controllers
• Coordinate and manage the hospital stores department

TRANSFORMATION OF OUR SOCIETY
Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Stay abreast of inventory changes and ensure implementation thereof.

Build and maintain stakeholder relationships

• Actively participate as a member of a team to achieve goals and does not function independently.
• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Establish and service relationships with all internal and external stakeholders, including management and colleagues to improve service delivery.
• Demonstrate personal commitment to internal and external stakeholders by fulfilling responsibilities, involving others, gaining support for ideas generated and removing obstacles to team accomplishments.
• Establish and consolidate good interpersonal relationships by listening to others and objectively considering their ideas and opinions even when they conflict with their own ideas.

SKILLS PROFILE
EDUCATION
Essential

• Grade 12 or equivalent NQF 4 certificate.
• Basic stores and stock control certificate (BSSC)
• Principles of production and inventory management (PPIM)

Preferable

• SAP Knowledge advantageous
• Basic stores and stock control certificate (BSSC)
• Principles of production and inventory management (PPIM)

WORK EXPERIENCE
Preferred

• Previous experience in stock management.
• Knowledge and experience of a pharmaceutical stock control system.

KNOWLEDGE
Preferred

• An intermediate level of Computer Literacy and proficiency in MS Office applications.
• Superior interpersonal skills (developing and maintaining positive relationships; communicating clearly and effectively with people at all levels with verbal and nonverbal communication; working with others to identify, define and solve problems).
• Demonstrates excellent organisational skills: organised and structured with an exceptional attention to detail.
• Multi-tasking ability and the ability to handle stressful situations and difficult stakeholders (internal and external) appropriately.
• Previous supervisory skills is advantageous
• Previous stock controller experience is advantageous
• Knowledge and working experience of the pharmaceutical stock control system.
   

go to method of application »

• To provide functional and technical support for HR Information Systems, ensuring smooth operations, timely issue resolution, and continuous improvement of HR technology platforms.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

IT Support

• Develop and maintain technical knowledge for Workday and Payspace application and provide application support and resolution of Tickets assigned by the HR Users
• Provide Tier 1 and Tier 2 support for Workday (Recruitment, Core HCM, Compensation, Talent Optimization)  
• Provide support for all HR Information Systems
• Participate in testing and validation of new features and releases
• Manage and triage support tickets, escalating as needed
• Participate in testing and validation of new features and releases
• Support data integrity, audits, and compliance reporting
• Assist in user training and documentation ensuring all training material is created aligned with internal policies.
• Provide training to all end users on existing and new functionality.
• Collaborate with HR, Payroll, and IT teams to optimize system usage
• Support integrations across HR Information systems
• Monitor system performance and user feedback to identify improvement areas
• Provide support to Super users and end users in line with system objectives
• Communicate status/progress and issues to business management, end-users
• Provide guidance and education to end users during implementation phase of new systems and or/packages/modules
• Assist and advise users of system and or procedure changes
• Assist end users remotely and on site when new Applications/Modules or changes are implemented
• Provide remote and on-site support and training as requested via Sigma logs
• Prepare activities for “go-live” and new technology solutions implemented
• Liaise with end users, vendors and technical staff when problems arise and provide user guidance and support during system changes
• Conduct quality peer reviews on material developed
• Maintain System Change & Documentation Repository

Reporting

• Report regularly on progress
• Pro-Actively highlight issues and milestones that may not be achieved

TRANSFORMING OUR SOCIETY

Teamwork

• Actively participate as a member of a team to achieve goals.

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
• Keep up to date with Netcare’s evolving policies and procedures
• Keep abreast of current research in the applicable discipline

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Maintain customer intimacy and foster effective working relationships through building relationships with internal and external stakeholders
• Build strategic inter-departmental relationships to help achieve business goals at various level within the organisation
• Assist with the co-ordination of Stakeholders meetings

SKILLS PROFILE

EDUCATION

Essential

• Bachelor’s degree in HR, IT, Business, or related field

WORK EXPERIENCE

Essential

• 2–4 years of experience in HRIS or application support
• Working experience on the Workday Platform

KNOWLEDGE

• Familiarity with HR processes (recruitment, compensation, payroll)
• Experience with ticketing systems
• Knowledge of reporting tools (e.g., Workday Report Writer, Excel, Power BI)
• Understanding of data privacy and compliance standards

go to method of application »

• The Pharmacy Clerk is responsible in maintaining operational efficiency and data integrity in the pharmacy or any other hospital environment. These individuals will support pharmacy operations by handling a range of administrative functions and may be required to assist with stock-management related responsibilities from time to time. Which includes DBO processes, GRV capturing, managing external supplier communications, initiating Sigma logs, and ensuring accurate billing records. The role requires strong attention to detail, efficient coordination with vendors, and collaboration with theatre, billing and finance teams. 
• The incumbent will be required to work in various areas of the hospital and to multitask effectively based upon periods of peak activity in the business. This individual will not be allocated to work only in one division of the business but will provide the required assistance to different hospital divisions (pharmacy, wards, theatre) in line with the Netcare strategy of Person-centred Health and care. The support provided will depend on hospital requirements and therefore the individual may need to adhere to work requests that may change continuously based on business demand and to adhere to variations in working hours to increase business productivity.

KEY WORK OUTPUT AND ACCOUNTABILITIES                                                                    

DISRUPTIVE INNOVATION

Administrative Functions

Pharmacy 

• Placing and capturing Non-DBO orders
• Assist with receiving and unpacking of stock.
• Capturing Invoices and following up on outstanding GRVs
• Liaise with suppliers to resolve order queries, price discrepancies, and escalations
• Barcoding
• Log requests on Sigma for new product codes and linking of Orderwise/Orderco stock codes to vendors
• Review charge sheets for duplication, correct service billing, and DBO correctness
• Assist during stock take periods, especially with data capturing and reconciliation
• Capturing of stock and consumable transfers between storage locations or cost centre
• Monitor and identify any expired and damaged stock in the wards.
• Review the error log report and ensure that all error logs are cleared.
• Liaise with Nursing staff in the wards to ensure that all billings are up to date before updating replenishment stock requested.
• Ensure that all relevant stakeholders receive all out-of-stock letters.
• Investigate open purchase orders as well as back orders
• Provide ad hoc support within the pharmacy as required by the manager
• Assist in stock management in accordance to Netcare stock management policy with special emphasis on designated stock areas.
• Investigate and report inventory discrepancies, theft and losses to the Unit Manager and Pharmacy Manager.
• Support pharmacy in all non-clinical duties
• Understand and apply pharmacy SOPs for stock and administrative processes
• Remain informed on SAP, Sigma, and OrderCo updates that impact pharmacy operations
• Keep up to date with evolving changes on SAP and OrderCo

Theatre 

• Placing and capturing DBO and Non DBO-orders.
• Packing of stock neatly onto shelves according to FIFO (First In First Out) and FEFO (First Expiry First Out) principles.
• Oversight on DBO orders and GRV reporting.
• Maintain open PO report.
• Review charge sheets for duplication and billing correctness.
• Liaise with Theatre for corrections and follow-ups.
• Consignment stock discrepancies and investigations.
• TNYP focus for consignment stock.
• Redirect duplication or service queries to Theatre for correction where applicable
• Stock management for consignment and ensuring monthly checks done with suppliers and reported.
• BOMS management and preparation for theatre cases.
• Receiving, packing, processing, and replenishing of stock, with focus on cold chain and high-risk items.
• Optimisation of Surgical Standardisation process.
• Liaise with theatre staff for stock issues, billing queries, and charge sheet validations.
• Participate in monthly reconciliation of consignment and surgical stock.
• Maintain theatre-related SAP and Sigma updates, linking new product codes to vendors.

Stock take

• Take part in all aspects of cyclical and rotation count processes in all storage locations including Hospital stores as per the schedule prepared by management, including but not limited to the following;
• Generating and updating of stock books
• Work on Un-binned items report
• Preparing stock take checks following the relevant stock take checklists

Risk and compliance administration

• Adhere to pharmacy standard operating procedures to ensure compliant, improved controls, and sound processes.
• Ensure full compliance to statutory regulations, policies, procedures, best practice, professional standards as well as the Netcare strategy.
• Assist in the communication of inventory policies internally.

Administration

• Assist with any ad hoc duties assigned by the Stock Coordinator or Stock Controller and assist Nursing employees and Unit Managers with stock queries.
• General office administration to ensure job efficiency including but not limited to filing, printing, faxing and other general administration queries.
• Handle all routine administration queries and work requests that may not be included in this role profile and resolves these efficiently and effectively within the required turnaround times.
• Maintain the cold chain for refrigerated stock.
• Assist with the general housekeeping in the Pharmacy and/or Hospital stores to maintain a professional environment.
• Participate in monthly meetings
• Retail debtors management                                                                    

TRANSFORMATION OF OUR SOCIETY

• Personal and professional development
• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Actively participate as a member of a team to achieve goals and does not function independently.
• Establish and service relationships with all internal and external stakeholders, including management and colleagues to improve service delivery.
• Demonstrate personal commitment to internal and external stakeholders by fulfilling responsibilities, involving others, gaining support for ideas generated and removing obstacles to team accomplishments.
• Establish and consolidate good interpersonal relationships by listening to others and objectively considering their ideas and opinions even when they conflict with their own ideas.

SKILLS PROFILE

EDUCATION

Essential

• Grade 12 or equivalent NQF 4 certificate
• Basic stores and stock control certificate (BSSC).

WORK EXPERIENCE

Preferred

• Previous experience in medical environment.
• Knowledge and experience of a pharmaceutical stock control system.
• Previous experience working with SAP (advantageous)

KNOWLEDGE

Preferred

• An intermediate level of Computer Literacy and proficiency in MS Office applications.
• Superior interpersonal skills (developing and maintaining positive relationships; communicating clearly and effectively with people at all levels with verbal and nonverbal communication; working with others to identify, define and solve problems).
• Demonstrates excellent organisational skills: organised and structured with an exceptional attention to detail.
• Multi-tasking ability and the ability to handle stressful situations and difficult stakeholders (internal and external) appropriately.