Business Analyst Practice Lead at PSG Konsult Ltd

Job description:

• The primary objective of this role is to assume leadership in the Business Analyst Practice. The Business Analysts Practice is a recent addition, and the successful candidate is expected to collaborate closely with a team of Business Analysts to strengthen and refine this function

Responsibilities:

• Defining the methodologies, techniques, and tools that Business Analysts (BAs) should use to gather, document, and analyse business requirements.
• Establish a set of standards and best practices for performing business analysis.
• Facilitating workshops, collecting, and documenting business requirements
• Analyse data, processes, and systems to identify areas for improvement or optimization.
• Encouraging collaboration and effective communication among BAs, other departments, stakeholders, and project teams. This can include regular meetings, knowledge sharing.
• Providing templates and guidelines for documenting requirements, process flows, use cases, and other relevant business analysis artifacts.
• Ensuring that business analysis activities align with project management processes and timelines, helping to define and prioritize requirements for projects.

Management and Oversight

Specifications and Documentation:

• Ensure business and technical specifications and user stories provided to technical teams are complete, accurate, and unambiguous.
• Manage and oversee requirements gathering, analysis, documentation, and implementation activities.

Service Desk and BA Team Operations:

• Oversee daily operations of the service desk, including resource management, prioritization, and adherence to service level agreements (SLAs).
• Work closely with PSG Group ITSM manager IT Operations team
• Manage and guide the BA team, ensuring efficient delivery of projects and tasks.

Business Analysis and Delivery

Planning and Requirements:

• If necessary, take ownership of deployment processes, ensuring successful transition of development items into production environments.

Role Fulfilment:

• Perform the responsibilities of a Business Analyst in both existing and upcoming projects.
• Facilitate workshops for requirements gathering and analysis to ensure alignment with business objectives
• Develop user stories and related documentation to eliminate potential for miscommunication, misinterpretation, or misunderstanding, reducing rework and time wastage.

Change Management

Coordination and Representation:

• Act as Change Manager, coordinating changes within the ST Admin environment.
• Organize and lead CAB (Change Advisory Board) meetings within ST Admin and represent ST Admin in Group CAB meetings.

Minimum requirements:

• BCom / BSc degree
• Minimum of 5 years' Business Analysis experience in the financial services industry (preferable Short-term insurance)
• Minimum of 2 years Team Leadership experience
• 5+ years’ experience of Microsoft technologies (Windows, SharePoint, MS-365, MS-Teams, Power Apps, etc.). 
• Integration knowledge (API design, integration between on-premise and cloud and multiple service provider platforms)
• Knowledge of Infrastructure concepts such as virtualisation, VPN, Cloud etc   

Competencies required:

• Analytical thinker
• Planning and organizing skills 
• Problem solving and analysis 
• Interpersonal skills 

Closing date:   31-Mar-2026