Business Analyst at South African Health Products Regulatory Authority

REQUIREMENTS:

• A matric certificate and a bachelor’s degree in Information Systems or Computer Science or equivalent qualification at NQF level 7 as recognised the South African Qualifications Authority (SAQA). A minimum of three (3) years experience in business analysis, process improvement, or a related discipline. The candidate must have professional certification in Business Analysis Professional (CBAP), Agile Certification (e.g., Certified ScrumMaster), or related certifications will be an advantage. 

COMPETENCIES

• Competent in Business Analysis and Development of Framework. 
• Proficient in tools like SQL, Excel, Tableau, and other BI tools is crucial for gathering, analysing, and visualizing data to identify trends and insights. 
• Understanding how to use tools and techniques to model and document business processes is essential for identifying inefficiencies and areas for improvement. 
• Ability to effectively gather, document, and analyse business requirements from stakeholders. 
• A good understanding of IT systems, databases, and relevant technologies is important for IT business analysts. 
• Knowledge of project management methodologies (like Agile) and tools to plan, execute, and monitor projects. 
• Ability to perform statistical analysis and understand quantitative data to support decision-making. 
• The candidate must have excellent interpersonal, intrapersonal, and communication skills (written and verbal). 
• Ability to think critically, exercise good judgement, and solve problems quickly and effectively. 
• Must possess computer skills. Must be solution orientated. Ability to work under pressure. Ability to maintain high levels of confidentiality. 
• Must be accurate and pay attention to details. Must have time management skills. Must have planning and organising skills. 
• Must always be professional. 
• Must be honest and maintain integrity. 
• The candidate must be innovative, patient and empathetic. 
• Must have courage to make decisions. 
• Must have conceptual reasoning and systemic thinking. 
• Tactical capabilities and sound understanding of change management as well as knowledge management principles. 
• Lead Service Delivery initiatives. 
• Must have strong problem solving and analytical skills. 
• Must be client-orientated and customer focused 
• Proactive stakeholder management and relationship-building skills. 

DUTIES

• Work closely with business stakeholders to understand and document their business /operational needs and objectives. 
• Conduct workshops, interviews, and surveys to gather information. 
• Translate business requirements into detailed technical specifications for developers and other technical teams. 
• Analyse existing business processes to identify inefficiencies, bottlenecks, and areas of improvement. 
• Develop and recommend strategies for process improvement, automation, and cost reduction. 
• Implement process changes and assist with the adoption of new systems and workflows. 
• Collect, analyse, and interpret data to inform decision-making. • Design and implement reports and dashboards that track business performance and KPIs. 
• Provide insights and actionable recommendations based on data analysis. 
• Assist in managing and supporting projects, ensuring that business needs are aligned with technical solutions. 
• Coordinate between business stakeholders and technical teams to ensure seamless communication. 
• Assist with project timelines, scope, and risk management. 
• Communicate findings and recommendations clearly and effectively to both technical and non-technical stakeholders. 
• Maintain comprehensive documentation on business requirements, processes, and system designs. Ensure that stakeholders are kept informed of project progress, issues, and changes. 
• Participating in policy development and implementation. Mitigation of identified risks through effective development of software, systems, etc. 
• Assist with the creation and execution of test plans and user acceptance testing (UAT). Ensure that deliverables meet business requirements and quality standards. 
• Participate in budget development and drafting specifications for procurement. 
• Manage own performance in accordance with performance management processes and individual development plan. 
• Demonstrate commitment to living the SAHPRA values in the execution of duties.