Business Applications Consultant at Surgo HR & Training

The Role

• We would ideally like the candidate to have experience in Business Central Distribution, Warehousing and or Manufacturing functions.
• The Business Applications Consultant is a technical role within the Business Applications department, responsible for the successful design, implementation and support of Business Central solutions for our clients.
• Minimum of 3 years proven experience on the Business Central - Accountancy software platform - non-negotiable
• The role will also provide assistance and insight to our clients Commercial Team to drive product adoption with clients and prospects, building commercial awareness within our teams.

Responsibilities

• Work with the Commercial Team in a pre-sales capacity to provide demos and quotations and assistance with proposals
• Carry out project scoping as required and engage fully with the client so that they clearly define their wants and needs
• Review clients relevant internal business processes so that our optimum solutions can be designed/offered
• Document the clients requirements so that appropriate solutions can be designed and accurate project plans can be produced with the aim of guiding the client through a successful implementation
• Implement solutions for the client and provide training and support during the implementation phase across the core Business Central solution including:
• Data migration
• System testing
• System configuration
• Take ownership of all tasks assigned including liaising with clients as and when required
• Collaborate with other Business Applications team members to work towards successful project delivery for our clients
• Provide application support to our clients via the Business Applications Support Desk when required
• Act as a point of technical escalation, providing support to the wider Business Applications team on support tickets where skillset and knowledge could result in a positive outcome for the client
• Be available to provide support to the client during the implementation phase of their project and respond in a timely manner to their queries and concerns
• Maintain positive client engagement satisfaction throughout the entire life cycle of the engagement with the client
• Work with the One strategy in mind at all times
• Take responsibility for one's own professional development, through continuous learning, to ensure that any contractual or partnership accreditations or certifications are achieved
• Collaborate with peers and other areas of the business to increase internal product and service knowledge

Qualifications and Experience

• 3+ years of professional experience working within Dynamics365 Business Central/Navision (2013 version onwards) as demonstrated by having worked on at least 2 full life cycle implementations
• Experience in using third party solutions such as Continia and Jet Reports
• Ability to assist in developing accurate project plans, with a track record of delivering on budget and on time
• Working knowledge of Office365 and how it applies to the Dynamics 365 suite
• Previous experience of D365 Development using C/AL code
• Ability to produce reports in SSRS
• Previous experience of working in a pre-sale's capacity

Competencies

• Client & Commercial Focus
• Proactively anticipates and manages the needs of clients, demonstrating good product awareness in order to be seen as a trusted advisor. Strives to exceed customer expectations, resolving any issues quickly and efficiently.
• Results Focused/Problem Solving
• A results-orientated employee who sets challenging goals and achieves results, anticipating issues before they occur. Continually strives for improvement, adapting quickly to overcome obstacles/changing circumstances.
• Building Relationships & Influencing
• Proactively builds relationships internally and externally, networking well across the business. Considers and adapts approach based on audience and uses persuasion/influencing skills as necessary.
• Teamwork and Collaboration
• Shares knowledge and works across departments and locations, working co-operatively and supportively with colleagues. Invites and builds upon the ideas of others, assuming additional responsibilities to facilitate the achievement of team goals, whilst sharing knowledge continuously and encouraging others to do the same.
• Judgement & Decision Making
• Makes well-informed, effective and timely decisions, considering the impact and implications of decisions made. Applies logical analysis and sound judgement to understand problems and generate effective solutions.