Business Banker at Bidvest Bank

PRIMARY PURPOSE

• The main purpose of this role is to maintain relationships with existing clients, acquire new clients, grow the book and ultimately, maximise revenue.

TECHNICAL COMPETENCY REQUIREMENT

• Ability to evaluate the impact of a business decision on the business' financial statements, and financial wellbeing in the long term
• Ability to communicate accurate information to technical and non-technical audiences, turning complex data analyses into clear and compelling messages.
• The coordination of relationships with and between key stakeholders, when presenting a value proposition and / or during the structuring of sales/deals
• The competence to use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
• The ability to analyse the causes for a range of complex problems and utilise analytical techniques to solve them including developing new processes that have not previously been attempted.
• Business Acumen
• Critical Thinking
• Time Management

REQUIRED MINIMUM EDUCATION AND TRAINING

• Diploma in financial related courses
• RE5

REQUIRED MINIMUM WORK EXPERIENCE

• 2-3 years’ experience in similar withing Banking
• Knowledge of Banking products and channels
• Track record of understanding the sales cycle

KEY PERFORMANCE AREA (KPA)

FINANCIAL MANAGEMENT

• Develop tailored financial solutions to meet the specific needs of business clients, enhancing client satisfaction and profitability
• Actively grow the client base by agreed target of new acquisitions a month in order to achieve the sales target
• Proactively cross and upsell to the existing base to grow revenue
• Proactively engage the base to retain existing clients
• Manage the profit margins through providing clients with comparative information on rates

CUSTOMER CENTRICITY

• Build and maintain strong, long-term relationships with business clients, understanding their financial goals and business operations.
• Act as the primary point of contact for clients, providing personalised banking services and proactive support.
• Providing relevant timeous solutions to the clients and managing turnaround times
• Providing excellent service that will result in client referrals and new business
• Responding speedily and correctly to stakeholder and client queries.
• Assist the client with innovative ways to gain maximum benefit from the products e.g. offering right product at right time
• Educate clients on the necessary systems / processes and digital channels
• To educate and promote the product offering to clients
• Work closely with internal teams such as credit, operations, compliance, and product specialists to deliver seamless service to clients.
• Arrange client visits as agreed with line manager

OPERTIONAL EXCELLENCE

• Ensure on-boarding and signing up client is done in line with Compliance requirements
• Proactively manage the FIC review process on client profiles
• Keeping abreast of all compliance requirements such as, (FICA), FAIS, AML, SARB etc.
• Ensure all client interactions, transactions, and documentation comply with regulatory and internal policy requirements.
• Stay informed about market developments, competitor activities, and industry trends affecting business clients.
• Ensure that client information is updated in line Compliance requirement
• Ensure client information is kept confidential
• Ensure that CRM is completed timeously
• Ensure all business reports are completed timeously

LEARNING AND GROWTH

• Take ownership for driving own career development by preparing own Personal Development
• Plan and achieving the objectives/milestones set out in the development plan.
• Actively work towards developing knowledge related to compliance and ethical business practices trends and developments, and work towards building own Intellectual Property.