Business Development Manager at Sanlam Group

Purpose

Responsible for managing a team of 10-15 Advisors/Agents, assisting them to meet targets while coaching and reviewing their performance.

Formal Qualifications

• Post Matric Qualification
• FSCA recognised qualification listed or credits pertaining to the date of first appointment in the industry, as listed on the most recently published Board notice as published for recognised qualification by FSCA.
• RE 1 and RE5
• Wealth Management Level 5

Working Requirements and Knowledge

• 5-years industry relevant experience of which 3 years should be in a sales leadership role
• Computer literate (MS Office, Excel)
• Valid Driver’s License
• Clear Credit and Criminal records
• Own vehicle

Key Responsibilities

• Work closely with the team, motivating and coaching them
• Hosting 1-2-1’s and team meetings
• Keeping up to date with business development and new product lines
• Manage day-to-day line activities, priorities and make risk/impact assessments within existing processes and procedures towards achieving SLAs.
• Making sure all activities within the call centre meet the standards of the FSCA as per stipulated regulation
• Making sure that all agents working under supervision conduct themselves within the fit and proper regulation
• Ensure training and development plans are maintained for all team members
• Use company methodology, team input and own initiative to ensure new business and retention targets are achieved
• Manage the fair and consistent application of performance management and disciplinary measures as necessary
• Support the Call Centre Manager to highlight operational risks and areas for improvement
• Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
• Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
• Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
• Work with the management team to identify and deliver positive change and business efficiencies
• Making sure that all business that is in your work flow is approved within the stipulated SLA
• Escalate any appropriate problems to senior management
• Support the Senior Manager to highlight operational risks and areas for improvement

Behavioural Competencies, Skills and attributes

• Strong relationship building skills 
• Networking skills
• Attention to detail
• Strong work ethic
• Transformational and transactional leadership skills
• Financial Management skills
• Planning and organizing skills