Business Enablement Specialist at Absa

Job Summary

• The purpose of this position is to identify and implement high performance business value creation and transformation opportunities, by delivering business process re-engineering, business analysis, Service levels, process custodianship to internal clients, performance reporting & monitoring against strategic objectives and management of the business continuity plan.

Job Description

In this role your key accountabilities will include;

• Identifying and recommending opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems
• Collaborating with the relevant cross functional teams, developers, SMEs, product owners and other stakeholders in the business to gain and in depth understanding of the current business processes 
• Improving the efficiency and effectiveness of operational delivery, to ensure it meets all client and Business Unit requirements, translating to cost savings and/or revenue generation
• Optimizing the overlap between business capabilities and eliminate waste in current business processes and operations
• Regularly interacting and providing insight and influence at all levels from business leaders to frontline staff, in leading and encouraging Business efficiency initiatives and work practices 
• Performing Business Analysis by investigating technical problems and/or opportunities for system enhancement in detail.
• Engaging with operational risk and compliance teams to review the new processes from a control and compliance perspective. Improve the control points if required.
• Setting direct reports quantitative and qualitative performance objectives and ensure individual performance objectives are in place and reviewed to meet organizational and individual needs 
• Ensuring performance reviews take place with direct reports, identifies poor performance and takes corrective action 
• Defining, documenting, agreeing, monitoring, measuring and reviewing level of service provision though the SLA process
• Managing SLM process after SLAs and OLAs are signed as continual process stakeholder engagement and management
• Be the key contact for CRES, Business Continuity Management and strategic execution efforts across the division.

Send in your application if you have;

• A PostGraduate Degree
• 5 years' experience working in the general and technology, Consulting and / or financial industry.
• 4 years' experience in leading large transformational change programmes that create a differentiated product offering and / or customer experience by simplifying and standardizing the way the organization operates.
• 5 years' experience in process mapping, design and / or re-engineering / Business Enablement and Business performance monitoring and reporting

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)