Business Intelligence Specialist at South African Airways (SAA)

Job Purpose    

• PLEASE NOTE:  PREVIOUS APPLICANTS DO NOT NEED TO RE-APPLY
• The purpose of the role is to assist in translating the commercial vision, based on an understanding of the airlines’ strategy, to formulate short and long-term strategies to maximize all commercial opportunities. Provide intelligence and insights by conducting feasibility studies into new routes, assist in revenue budgeting, monitoring the financial performance of existing routes and networks as well as formulating remedial action driven by data and industry best practice analysis to deliver revenue targets and a competitive advantage.
• The incumbent must assist in creating and maintaining effective tools, dashboards, reports, and insight to aid informed decision making.

Principal Accountabilities    

• Provide input into the design of the Commercial Analysis Strategy taking into account specialist expertise, best practice, benchmarking and market standards etc.
• Implements department strategy within area of responsibility
• Assist in performing market scans to ascertain trends, new developments, opportunities and threats that arise from the market environment
• Assist in conducting competitor analysis per region/route in terms of airlines, market share, schedules, product, fleet, average fare, class of travel, etc.
• Compile reports on monthly route performance
• Conduct feasibility studies into new routes
• Mine flight and passenger data to discover insights that can assist with strategy development and remedial action
• Assist in the development of business intelligence dashboards for improved decision-making
• Recommends policies, processes, action plans and systems to support implementation of the strategy
• Analyse cost drivers and provide recommendations on profitability of Commercial Analysis
• Support the management and control of budget in area of responsibility
• Provide recommendations to actively support cost and headcount containment
• Assist in developing the Airline’s annual passenger revenue budget i.t.o. route and point of sales
• Utilises resources in area of responsibility
• Optimise technology to enhance internal and external customer expectations
• Implements processes to deliver customer value
• Drives customer centricity within areas of control
• Maintain effective internal and external stakeholder relationships through appropriate relationship building and networking
• Enforce Governance and Risk Management policies, processes and systems
• Deliver on regular and timeous reporting of information to key stakeholders
• Drive continuous optimisation programmes and initiatives
• Engage in trend analysis, benchmarking, research, best practice to support optimisation of Commercial Analysis
• Manages projects to contribute to the optimisation of Commercial
• Provide commercial intelligence to measure and improve the Airline’s competitiveness and trading performance
• Support the trading teams with analysis and insight on the Airline’s initiatives and interventions evaluation for regular analysis of data
• Ensure compilation of performance reports with supporting documents; make recommendations to improve the content and insight
• Manage analyses of the Airline’s data contained in various database systems and communicate capabilities to relevant stakeholders
• Assist with data mining, extraction, manipulation and analysis to produce analytical tools
• Use state of the art visualisation tools for insight presentations, support and reporting to the wider Commercial department and the business
• Make recommendations on how to achieve the revenue/strategic objectives
• Review the effectiveness of commercial strategies and recommend best practice options for improvement
• Manage route, network, alliances and Revenue Management and Pricing reporting
• Qualifications & Experience    
• Bachelor's Degree in Business, Statistics, Science, IT or related field at NQF level 7
• At least 3-5 years’ experience in analytics, insight or consulting
• Advanced Excel and Microsoft PL-300 certification essential
• Python, R, SQL, Database management experience advantageous
• Significant experience in delivering analysis to a high standard and working to deadlines in a fast paced, dynamic environment

Knowledge and Skills    

• Expert knowledge in computer applications to deliver insight
• Knowledge of aviation market dynamics, strategy and competitive behaviour
• Commercial acumen
• Financial acumen
• Analytical skills
• Influencing skills
• Collaboration skills
• Presentation skills
• Communication skills (written and verbal)
• Negotiation skills
• Project management

Attributes    

• Engages in crucial conversations
• Manages projects
• Facilitates change and innovation
• Implements and aligns to vision
• Delivers value
• Values team diversity
• Role models behaviours and values