Business Line Manager Rock Tools - M3 at Sandvik

Sandvik Mining and Rock Technology is a global leader in the supply of equipment, tools, services, support and technical solutions for the mining and construction industry.

The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

At Sandvik, we believe that cognitive diversity of educational background, experiences, interests, views etc. will lead to a better environment for our employees, our business and, thereby, our customers.

Sandvik Mining and Rock Technology Southern Africa is currently seeking a Business Line Manager Rock Tools reporting to the VP/MD Sales Southern Africa who will be responsible to develop and implement the sales strategy with assigned geographical territory / country through first line managers.

Main Responsibilities

OPERATIONAL ACTIVITIES:

• Participate to PRE-DSB calls
• Receive and distribute SA Supply Plan and Global Supply Plan
• Tools planning:
• Ensure TSSR develop view on forward demand Consolidate view of total demand for Sales Area Create a supply plan for the SA and by stocking location
• Tools order management:
• Receive and process customer orders including providing order confirmations Answer order delivery inquiries from customer Authorize customer invoicing
• Tools order fulfillment management:
• Ensure clearance and local delivery either SA or customer stocking location Ensure management of tools warehouse Ensure inventory management and control
   

Effective Customer Relations

• Address complaints and suggestions
• Competitor analysis and needs analysis
• Relationship marketing and market services
• Regular interaction with clients
• Clarify expectations and Long term planning
• Reports from customer
• Reported deviations and trends
• Presentation to customer
   

Effective Subordinates

• Managerial responsibility for multiple team/departments across location
• Performance agreements, reviews and appraisals
• Succession Plans
• Create learning opportunities
• Coaching
• Implement training plan
• Continuous assessment of current personnel skills levels
   

Cost Effectiveness

• Produce and ensure attainment of rolling forecast, budget and weekly targets
• Financial and budgetary reviews and reports
• Identify and implement procedural change
• Manage and provide regular business performance metric reports to management
• Continuous needs analysis (internal and external)
• Liaise and work with senior management to set forecasts, budgets and targets
• Ensure strong financial discipline with assigned geographical territory balancing sales results and managing administrative and sales expense
   

Sales Activities

• Ultimate responsibility is to meet established sales goals and ensuring they are effectively cascaded in sales goals of sales team
• Review and monitor sales performance periodically and refine sales strategy as required by management
• Identify opportunities to sell Sandvik total offerings
• Create and execute customer testing to develop sales opportunities
• Lead sales management (including best view on future demand)
• Conduct competitor analysis
• Develop deep understanding of customer business, operations and processes
   

EDUCATION

• Relevant Business Diploma/Degree
• MBA/MBL advantageous
• Advanced Computer Literacy
   

Experience

• 10 years of relevant experience
• 5 years experience in a Senior Management position
• English proficiency
• Experience in key account management
• Experience in mining applications (specifically mechanized mining)
   

COMPETENCIES

• Account Management
• Finance and Business Acumen
• Quality Management
• Leadership
• Collaboration
• Producing Results
• Problem Solving
• Risk Management
• Administrative Compliance
• Project Management and Field Sales
• Stakeholder Management
• Employee Relations
• Coaching
• Conflict Management
• Communication
• Teamwork
• Delivery Focus
• Problem Solving
• Strategic
• Ethical Behavior
   

Other

• Physical and medical ability to function in a mining environment
• English proficiency
• National, regional and international travel required
• Willingness to relocate based on operational requirements
• Selection assessments to be conducted